Fitness Supervisor


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Job Level


At InterContinental
Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries.  By bringing
your expertise and passion to any one of our brands, you will help us achieve our
vision : to be the most preferred, admired and successful hotel company the
world over.

Job Overview


Supervise the Fitness Centre
operations to ensure quality service and standards while delivering a guest
experience that is unique, creative and fun. Ensure compliance with all
federal, state and local regulations concerning health, safety, or other



InterContinental Hotels & Resorts we look for people who are charming,
confident, and internationally-minded; people who know what it takes to exceed
guest expectations.


Duties & Responsibilities

Financial returns


  • Control expenses and maximise revenue
  • Ensure all financial
    transactions are handled in a secure manner.
  • Drive revenue through
    Personal Training services and identify possible fitness events to generate
    additional revenue.




  • Supervise day-to-day staffing requirements,
    plan and assign work, and establish performance and development goals for team
    members. Provide mentoring, coaching and regular feedback to help manage
    conflict and improve team member performance.
  • Educate and train all
    team members in compliance with federal, state and local laws and safety
    regulations. Ensure staff is properly trained on quality and service standards,
    has the necessary tools and equipment, and is empowered to carry out job


Guest experience


  • Ensure all fitness equipment are in proper
    operational condition and are cleaned on a regular basis.
  • Ensure all fitness facilities are cleaned,
    vacuumed, and properly stocked with necessary amenities and supplies according
    to anticipated business volume. Notify engineering immediately of any
    maintenance and repair needs.
  • Establish and achieve
    quality and guest satisfaction goals. Respond in a courteous and prompt manner
    to all guest questions, complaints and/or requests to ensure a high level of
    guest satisfaction.
  • Ensure guest service delivery is always of
    the highest standard.
  • Assist in coordinating
    the resort activity program with attention to safety and passionate service.


Responsible business


  • Review and coordinate the resort activity program
    on a regular basis with Director of Recreation.
  • Conduct proper inventory procedures.
    Determine par stocks of items needed for the departmental operation.
  • Ensure the security and proper storage all fitness
    equipment and supplies, and replenish supplies in a timely and efficient manner
    while minimising waste.
  • Perform other duties as assigned being
    flexible within the department, maximising efficiency and performance in all



a team to coordinate the fitness experience for guests. 


Do you have what it takes to be a leader in the world's most global hotel company?If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.












Minimum Fitness Instructor Level 2  (Recognised by REP’s UAE).  Group Fitness qualification(s) will be an
added benefit. 2 years of related experience, including supervisory experience,
or an equivalent combination of education and experience. 













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