Waiter / Waitress

United Arab Emirates (AE)
04 Feb 2017
04 Mar 2017
Job Level

Waiter / Waitress that will work with the best of their ability and in the high standards, adhere to all the training outlines.

Main Duties:
1 To join the briefings and meetings:

  •    Learn daily specials and limited availability items
  •    To be familiar with the expected / regular guests, and those with special requests

2 To do all assigned pre shift duties:

  •   Clean all the tables and chairs
  •   Fold napkins
  •   Help perform the stock count
  •   Set up the restaurant to specified standard
  •   To stock up the restaurant for the shift (glasses, cutlery, crockery, condiments,
  •   Napkins, tea cups, tea pots, sugar bowls, black clothes, trays, etc. Make sure all  Equipment is clean and in good condition)
  •   Perform daily cleaning jobs assigned to you
  •   Check all the menus and replace if required (covers and inserts)
  •   Stock up the pass sections (sauces, cutlery, crockery, condiments etc,)
  •   Prepare the wine buckets and ice for the service
  •   Prepare all the rubbish bins for the service
  •   Learn daily specials and availabilities
  •   To be fully prepared for the guests you are expecting

3 During service:

  •  Welcome the guests and seat them with care (assisting with table and chairs etc.)
  •  To provide a friendly, courteous and professional service at all times
  •  Recognize guests and to remember the names of the regulars and to be in constant communication with managers and head hostess.
  •  Take orders and enter into the EPOS system
  •  Ensure all the drinks are served in style, always use position numbers so that the guest is not disturbed unnecessarily
  •  To follow the order of service.
  •  Be aware of return time and to be in touch with your manager or head waiter
  •  Escort the guest to their destinations (table, bathroom, exit etc). 
  •  Always allow guests to pass first
  •  Follow procedure relating to set menus as laid out during training
  •  Pass all guest’s messages or requests to managers
  •  To change rubbish bags, napkin bags etc as appropriate in a safe manner
  •   Ensure that all the necessary stock is being replenished during the shift
  •  Clean tables and chairs, restaurant floor, walls, and woodwork / furniture
  •  Set tables in good time and to specified standard
  • To clean and dry spillages
  • To welcome and say farewell to guests