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Manager, Process Change Management

United Arab Emirates - Dubai

Full job details

Marriott International - Middle East and Africa
United Arab Emirates - Dubai
Job Type
Hotel Management
Job Level

Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 5700 properties and 30 brands you'll find us in your neighborhood and in more than 110 countries across the globe. Find Your World™ at Marriott.


With a focus on the people side of change - including changes to business processes, technology and job roles, the Change Management Lead will partner with Accenture project resources to create and implement change management plans that minimize employee resistance and maximize employee engagement. They will work to drive faster adoption, greater utilization and higher proficiency on the changes impacting associates such that desired business results are achieved. This includes managing the communications, training, deployment and organization impacts related to the project across the readiness, implementation and stabilization phases. The role will identify all of the Project Oryx key stakeholders and stakeholder groups, and define their goals and expectations, including their levels of commitment and ability to influence the change process.


Key Responsibilities:
  • Applies a structured change management approach and methodology for the people side of change caused by project initiatives.
  • Works collaboratively with Accenture, Project Leads and other key stakeholders, conduct Stakeholder Analysis and Impact Assessment.
  • Develops a change management strategy based on completed Stakeholder Analysis and Impact Assessment, leveraging original business case assumptions and Accenture's pre work.
  • Develops an actionable and targeted change management plan - including sponsorship, communications, organization impact and design, training, deployment and support.
  • Identifies potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
  • Develops and implements all work communications and timelines as agreed.
  • With the direction of Project Lead, defines and manages the overall training strategy and plan for Project Oryx including audience analysis, development approach, review process, framework, curriculum plan, support approach and delivery strategy.
  • Assists in confirming business process designs and analyzing changes to existing roles, jobs and teams to fully understand training impacts.
  • Identifies appropriate performance support resources such as job aids, online help, onsite support and help desk required to achieve Project Oryx training objectives.
  • Plans and manages the build and testing efforts of the training and performance support materials for the various impacted processes.
  • Leverages internal resources, research, and / or select outside consultants, as necessary, to develop the training.
  • Develops long-term sustainability plan for communications and performance support.
  • Supports the execution of change plans by managers and business leaders.
  • Creates and manage sustainability plans to track adoption, utilization and proficiency of individual changes.
  • Identifies resistance and performance gaps, and works to develop and implement corrective actions.
  • Creates and enables reinforcement mechanisms and celebrations of success.
  • Works with project team to integrate change management activities into the overall project plan.

Financial Leadership:
  • Controls appropriate expenses and maximize returns on investments to Marriott and key stakeholders.
  • Deploys appropriate tactics to develop and implement required change management tools and actions that support the major change initiatives associated with Starwood Integration; do so on time and on budget in accordance with the approved business case.
  • Oversees assigned project work as well as the specific administration activities associated with operating the department (project planning, reporting, budgeting, etc.).
  • Ensures appropriate metrics are in place to manage business risks and improve decision making; ensure strong accounting and operational control environment to safeguard Marriott International and improve operations.
  • Coordinates and implements work and projects as assigned.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Manages the flow of questions and directs questions.
  • Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
  • Leverages technology and effectively uses information systems and tools to generate financial reports.
  • Maintains a strong accounting & operational control environment to safeguard assets and to improve operations.

Additional Responsibilities:
  • Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
  • Attends and participates in all relevant meetings.
  • Presents ideas, expectations and information in a concise, organized manner.
  • Uses problem solving methodology for decision making and follow up.
  • Manages time effectively and conducts activities in an organized manner.
  • Performs other reasonable duties as assigned by manager


Education and Experience
  • Accounting Qualification or Studying towards an Accounting qualification plus High school diploma
  • Minimum 2 - 3 years within Accountancy role.
  • System knowledge of Peoplesoft is an advantage but not essential.
  • Proficiency in managing multiple stakeholder groups and balancing diplomacy and tact with assertiveness
  • Solid understanding of how people go through change and the change process.
  • Understand, embrace and manage project planning and execution methodology, including the associated tools, work plan schedules, issue resolution tracking and status review updates.
  • Strategic thinker; processes information through a strategic lens and applies tenants of systems thinking / theory to issues / assignments.
  • Innovative thinker and agile learner; able to readily apply past learnings in new situations to generate solutions to Marriott challenges and / or create something entirely new.
  • Develop and maintain effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.
  • Exceptional communication skills, both orally and in writing; listens to others and effectively comprehends information; creates an atmosphere in which timely information flows smoothly through the organization.
  • Able to work in a matrix organization and make things happen without having to own all the resources; leverages shared resources to achieve results.
  • Able to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure. Comfortable challenging organizational norms and accepted thinking to improve effectiveness

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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