Kids Club Supervisor


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Job Level


At InterContinental
Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries.  By bringing
your expertise and passion to any one of our brands, you will help us achieve our
vision : to be the most preferred, admired and successful hotel company the
world over.

Job Overview


Supervise kids club and teens club
operations to ensure quality service and standards while delivering a guest
experience that is unique, creative and fun.


InterContinental Hotels & Resorts we look for people who are charming,
confident, and internationally-minded; people who know what it takes to exceed
guest expectations.


Duties & Responsibilities






Financial Returns









  • Control expenses, with particular focus on
    activity expenses.
  • Cross-sell revenue generating activities
  • Ensure all financial
    transactions are handled in a secure manner.













  • Supervise day-to-day staffing requirements,
    plan and assign work, and establish performance and development goals for team
    members. Provide mentoring, coaching and regular feedback to help manage
    conflict and improve team member performance.
  • Educate and train all
    team members in compliance with federal, state and local laws and safety
    regulations. Ensure staff is properly trained on quality and service standards,
    has the necessary tools and equipment, and is empowered to carry out job duties.



Guest experience


  • Ensure all kids and teens club equipment are
    in proper operational condition and are cleaned on a regular basis.
  • Ensure all kids and teens club facilities
    are cleaned, vacuumed, and properly stocked according to anticipated business volume.
    Notify engineering immediately of any maintenance and repair needs.
  • Establish and achieve
    quality and guest satisfaction goals. Respond in a courteous and prompt manner
    to all guest questions, complaints and/or requests to ensure a high level of
    guest satisfaction.
  • Deliver a creative,
    energized and safe activity program for kids, teens, and families staying at
    the resort.



Responsible business


  • Review and approve resort kids activities
    and services on a regular basis with the Kids Club Manager.
  • Conduct proper inventory procedures.
  • Ensure the security and proper storage all
    kids and teens club equipment and supplies, and replenish supplies in a timely
    and efficient manner while minimising waste.
  • Perform other duties as assigned being
    flexible within the department, maximising efficiency and performance in all






Supervises a team to coordinate
resort activities and control kids facilities.



Do you have what it takes to be a leader in the world's most global hotel company?If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.














2 years of related experience.
















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