Duty Manager - Front Office - Jumeirah Beach Hotel
Full job details
At Jumeirah we are committed to encouraging and developing our colleagues in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
The award winning Jumeirah Beach Hotel is set on the shores of the Arabian Gulf and built in a startling shape that mirrors a breaking wave. A truly incomparable resort with luxurious accommodation, thoughtful amenities and comprehensive leisure, business and conference facilities. Its signature standard in design, style and service create an environment that is innovative and uniqueAbout the Role
An exciting opportunity has arisen for a Duty Manager to join the Front Office team at Jumeirah Beach Hotel. The Duty Manager will ensure smooth and efficient operation of the Front Office by providing all guests with efficient services and ensuring that their expectations are constantly met and exceeded.
The Duty Manager’s main duties will include:
- To ensure a smooth and efficient running of the hotel operation especially the front office department
To handle and resolve guest complaints
To assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Departments operation and communication
To assist in maintaining and / or develop agreed standards consistently within the Front Office department
To assist in maintaining and / or develop agreed operating procedures involved in the Front Office and to ensure that front office colleagues adhere to the correct procedures as laid down in the operating manuals
To set high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the Management and interdepartmental co-operation
The MOD keeps very close relations with all VIP guests in- and out of house and responds accordingly to all their needs and demands.
- Covering the Night Manger during his vacation and days off and when required.
In order to be considered for this role, you will have gained a qualification from a recognized Hotel or Business school and you should have a minimum of two years international experience in a similar role in a five star luxury hotel.
It is paramount that you work well in a team but are also able to set standards and lead by example at all times. You must be comfortable working under pressure and must be passionate about providing service to our guests of the highest standard.
It is also essential that you have excellent command of the English language (spoken and written) and proficiency in a second foreign language such as Arabic will be an advantage.