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Senior Sales Executive SPA Aquatonic Crowne Plaza & Holiday Inn Al Thuraya City - Kuwait

Kuwait City

Full job details

Recruiter
Crowne Plaza Hotels & Resorts - Middle East & Africa
Posted
02/02/2017
Ref
KUW001481
Location
Kuwait City
Job Type
Sales & Marketing, Sales Executive
Sector
Hotel
Job Level
Non-Management
 
JOB OVERVIEW
This position is used for Spa Aquatonic. Under the general direction of the Spa Manager and Leisure Sales Manager within the limits of established standards of Spa Aquatonic, local policies and procedures, responsible for all activities relevant to the Front Desk such as check in check out, cashiering and assisting all guests with inquires. To facilitate the proper tracking of Guests & Members, activities, classes, cash flow, relevant accounting procedures as well as provide courteous, friendly help and assistance to all Guests & Members at all times. To up sell treatments and packages and sell memberships. Maintain a sales database and manage member’s data.


DUTIES AND RESPONSIBILITIES


FINANCIAL RETURNS:
  • Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members mentoring team members.
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
  • Prepares reports by collecting, analysing, and summarizing information.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications
  • Contributes to team effort by accomplishing related results as needed
  • To oversee the booking system, payment and tracking procedures established for the use of the different Spa facilities as required
  • Provides detailed description of spa treatments, packages, services, promotions, discounts, facility features, and hours of operation
  • Makes confirmation calls to all guests on a daily basis and follow up with guest appointments throughout the day.
  • Maintains cashier float and ensures accurate daily report of all money received
  • Performs the audit balances and prepares all works for audit in an orderly fashion
  • Endeavors to ensure priority members known, repeat guests and other VIPs receives special attention and recognition.
  • Maintains a detailed waiting list of guests needing appointments
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • To oversee the cleanliness and general organization of the Spa area
  • Keeps the well-being of the spa therapists and the financial growth of the company in mind when making Spa appointments
  • Note and understand daily financial targets to be reached.
  • Communicate via internal emails with spa management and the hotel to always be informed regarding operations, events and plans
  • Complete sales calls for the day
  • Gather feedback from guest/members in order to target weak areas for improvement
  • Achieve the monthly sales targets as communicated by the Leisure Sales Manager
  • To ensure a high level of exposure both within the hotel and in local market areas through direct sales solicitation, telephone contacts and written communications.
  • To ensure standards of excellence in performance is achieved both within sales related responsibilities and as an ambassador for sales with other team players throughout the Spa and hotel
  • To achieve daily targeted level of telemarketing calls
  • Update databases listings for mailing purpose including e-mail & SMS blitz
  • To send e-mails of promotions and special offers to target our database prior to commencement of promotion. Prepare report & submit to Leisure Sales Manager
  • Collecting and collating lead lists from Trade directories/ Newspaper / Magazine clippings for telemarketing
  • Responsible for all memberships, including the contracts, updating profiles and renewing contracts as they expire
  • To ensure the Spa’s rate structure is adhered to at all times
  • To attend weekly executive meetings with update on sales, call schedule for the week, reports on appointments and highlights on previous week.
  • To prepare weekly sales call schedule outlining calls by day, with name of guests to be called on.
  • Close sales using a consultative approach which advises customers on the range of products available and sells in the best fit for them
  • Develop knowledge of the product range
  • Contribute ideas and suggestions to help Spa to grow, develop its offering and achieve best practice
  • Follow the guidelines required for delivering each campaign/promotion
  • Attend meetings and team briefings
  • Participate in training and coaching sessions
  • Office Management and Organizing
  • Performs other job-related duties as assigned
PEOPLE:

  • Maintain respectful and professional relationships with all guests and colleagues.
  •  Promotes enthusiastically all services that are offered in the Spa over the telephone and in person
  • To assist Spa staff in ensuring that all Spa safety procedures, rules and regulations are strictly observed by all Guests & Members.
  • Be fully aware & conversant of all Spa Rules & Regulations.
  • Must have basic knowledge on the operation and maintenance of all Spa equipment and facilities.
  • Co-operate with the company to achieve compliance with FLS legislation
  • Take moral and legal responsibility for conducting themselves in their work so they do not expose themselves or others to risk
  • Read, understand, and implement the relevant sections of the FLS Policy
  • Sign the Employees' Declaration having read and understood the relevant sections of the FLS Policy
GUEST EXPERIENCE:

  • To address any inquiries with knowledge, accuracy and confidence that may be asked by Guests & Members.
  • To be able to conduct Spa facility tour and successfully sell the memberships, facilities and services to all prospective Guests & Members.
  • Encourage sales, maintain stocks, & keep the show cases of the boutique in order.
  • Make sure sufficient and updated collateral stock is available to guests in all public areas.
RESPONSIBLE BUSINESS:
  • Not promote or participate in horseplay, pranks, or practical jokes, which may result in an accident or injury
  • Not intentionally or recklessly interfering with anything provided in the interests of safety
  • Make careful use of safety equipment, such as gloves, goggles, aprons, overalls, shoes, and so on
  • Return safety equipment to its designated storage area after use, and reporting any equipment damage to the supervisor
  • Take reasonable care when storing, handling, and using chemicals and dangerous substances, lifting and carrying, and using or cleaning dangerous work equipment, including machines
  • Not undertake any activity which compromises their personal FLS, or the FLS of others
  • Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department


QUALIFICATIONS AND REQUIREMENTS
  • Degree in Human Resources/Business or equivalent work experience.
  • 3+ years of experience in Sales/Marketing in hospitality or related field.
  • Previous experience with an international or global organization. Skills and knowledge
  • Strong knowledge of the market. Strong organization skills.
  • Effective interpersonal and influencing skills.
  • High level of business savvy, change management, negotiations skills, and issue resolution.
  • Target driven and result oriented. Dynamic. Bright and articulate. Clearly spoken.
  • Friendly and polite. Positive attitude. Determined. Self-motivated.
  • Listening skills. Attention to detail. Accurate in data capturing. Fair in objection handling. Computer literate. Knowledge of the Spa market is a MUST.


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