Gloria

Sales Manager- Leisure

Dubai (Emirate) (AE)
Competitive Salary + Benefits

Full job details

Recruiter
GLORIA Hotel
Posted
02/02/2017
Ref
Location
Dubai (Emirate) (AE)
Job Type
Sales & Marketing, Sales Manager
Sector
Hotel
Job Level
Management
 

Job Description

 

ESSENTIAL JOB FUNCTIONS:

 

  • To generate and maintains customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment).
  • To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications.
  • To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
  • To implement & executes all sales objectives and action plans to reach and exceed targets set.
  • To solicit and serves transient and group business & meetings.
  • To formulate corporate offer letters and yearly contracts and any other required business correspondence.
  • To establish parameters, quotes and negotiate prices with customers for transient and group business.
  • To ensure that the response to any business request is actions within 24 hours
  • To promote & produces sales leads for the Gloria Hotels outside of coverage area.
  • To provide feedback to the Director of Sales & Marketing / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
  • To arrange site inspections of hotel.
  • To disseminate sales related information to other departments as appropriate.
  • To maintain close communication with the Events Management Team in the negotiation process of their accounts.
  • To attend all pre & post – conference meetings, as required, arranged by the Event’s Management Department.
  • To follow up with the Events Management Team after the post – event meeting with Thank You calls and send Thank You Letter together.
  • To perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
  • To handle incoming calls and ensures messages are taken an details are forwarded to the person concerned.
  • To attend departmental and communication meeting as requested by Department Head.
  • To attend major events in hotel & city as requested by Department Head.
  • To closely monitor accounts revenue and business production of own corporate portfolio and that of any assigned Sales Executives.
  • To maximize up selling opportunities whenever possible.
  • To review direct competition and conducts regular research.
  • To establish and maintains files of major accounts and assists Senior Sales Manager in maintaining the accounts management system.
  • To ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
  • To maintain an up to date account & contact database and details in property management system.
  • To ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
  • To closely coordinate and communicate with outbound sales office with regards to accounts/markets those are serviced by Outbound Sales.
  • To ensure that Gloria Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times. 

 

General Responsibilities

  • To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
  • To generally promote and ensure good inter-departmental relations.
  • To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
  • To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
  • To adhere to Company and Hotel rules and regulations at all times.
  • To maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
  • To maintain professional business confidentiality.
  • To have good knowledge of S&C, Microsoft Office & Microsoft outlook. Uses technology available for reports, communication and client correspondences. 
  • To be flexible to adapt to sudden increase in working hours as per business needs.