Concierge Agent

Dubai (Emirate) (AE)
Competitive package with hospitality industry benefits

Full job details

JA Resorts & Hotels
Dubai (Emirate) (AE)
Job Type
Front Office, Concierge
Job Level

Job Description


The Concierge Agent/Driver’s primary responsibility is to ensure the prompt and safe delivery of guest luggage to the apartment/hotel after check in, and the collection of luggage from the apartment/hotel upon guest check out. The Concierge Agent is also responsible for ‘couriering’ items within the hotel and providing information and making reservations for guests, including transport.

  • Prompt and secure delivery, storage and collection of guest luggage, along with proper ticketing to avoid confusion.
  • Arrange transport with existing transport supplier as per guest requests.
  • Deliver faxes and letters to in-house guests.
  • Greet and assist guests upon arrival at the hotel.
  • Provide accurate information to guests about the city.
  • Make accurate restaurant reservations for guests and confirm back once made.
  • Ensure cleanliness of hotel main entrance area.
  • Deliver daily departure letters to following day’s departures.
  • Follow LQA standards in all dealings with guests.
  • Manage traffic on hotel driveway.
  • Maintain up-to-date knowledge of the city and events.
  • Report complaints to Line Manager.
  • Practise safe lifting techniques to avoid injury.
  • Valet park cars for conference attendees.
  • Perform various driving duties as required.
  • Check the internal noticeboard at least once per shift
  • Keep abreast of Concierge emails.

Skills and requirements to be eligible for the position:

  • Holding UAE driving license
  • Minimum 1 year work experience in same role
  • High school or equivalent education
  • Hospitality diploma or certificate
  • Intermediate - Microsoft Office (Outlook, Word, Excel, Microsoft, PowerPoint)
  • Intermediate - English communication skills, written and verbal