Guest Relations Hostess
Full job details
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
The ultimate expression of style and sophistication, W Doha Hotel & Residences infuses your life with the unique combination of casual elegance and urban energy that only W Hotels can provide. Conveniently located in the West Bay of Doha, W Doha Hotel & Residences provides easy access to Doha's shopping destinations, embassies, financial district and culture. W Doha brings the world of entertainment, culinary delights, nightlife and personalized hospitality to Doha.
You will part of our Welcome Office Team reporting to the Welcome Office Manager.
As a Living Room Ambassador (Guest Relations Host/ess) you are part of the Insider/GPS team. You will be present in the Living Room (Lobby) and it is your task to greet all guests in a friendly and courteous manner, to serve welcome drinks, to assist with organizing taxis and cars, to provide directions, and to answer basic questions regarding the hotel outlets, hotel rooms and offered amenities, the hotel’s immediate surroundings and Doha. You are expected to be a team player, to be able to anticipate guest needs, to exceed their expectations, and to provide them with a fun and friendly atmosphere.
You are the type of person that never says no, you always aim to exceed customer expectations, you are a great communicator, you demonstrate team spirit and cooperation, and act with professionalism and integrity.
You like to take ownership, you learn, develop and adapt to change and you can work independently, take initiative and pay attention to detail.
You must be fluent in the English language (both written and verbally). Proficiency in the Arabic Language is beneficial.
Previous experience of at least 1 year in a similar position preferably in the Middle East is required.
FULL BODY PICTURE REQUIRED.