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Sales Manager - Corporate - Jumeirah at Etihad Towers

UAE - Abu Dhabi, United Arab Emirates

Full job details

Jumeirah at Etihad Towers.
UAE - Abu Dhabi, United Arab Emirates
Job Type
Sales & Marketing, Sales Manager
Job Level
About Jumeirah and the SBU

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

Jumeirah at Etihad Towers is part of a new iconic five-towers complex in the capital of the UAE. It is bordered by the sea on one side and the fashionable Corniche on the other. It is easily accessible from the airport and close to the city's shopping malls, and the central business district and Ministries' area. The hotel features 396 uniquely designed, spacious and elegant rooms and suites, offering fully integrated lifestyle technology. Rooms range from 40m² to 60m² and the design led suites from 92m² to the 980m² Royal Etihad Suite on the 60th floor. 199 luxurious serviced residences are available for longer stays. A variety of restaurants and lounges offer an extensive choice of culinary temptations from the 63rd floor to the beach and include all-day dining and Lebanese restaurants with terrace seating. A dedicated executive lounge with all-day food and beverage offerings, an Internet lounge, shower suites and a business Centre with four meeting rooms, is located on level 45. The superbly equipped conference Centre, amongst the largest in Abu Dhabi, includes a ballroom, seating up to 1,400 delegates, 13 meeting rooms and large pre-function areas with sea view. Spend leisure time in the Talise Spa with 14 treatment suites plus Rasoul chamber and hammam, the extensive gym with state-of-the-art equipment, relax in a landscaped oasis of pools and gardens along the private beach or treat yourself to some retail therapy at the exquisite Etihad Towers boutiques.

About the Role

The exciting opportunity has arisen in our Sales team at the Jumeirah Etihad Towers and the main purpose of this role is to manage accounts in the SBU target environment, achieve sales targets, deliver market leading performance, ensure Jumeirah at Etihad Towers is the first choice for assigned accounts, maximise revenue & commercial opportunities.

Main duties will include:

  • Deliver assigned KPI targets (weekly, monthly, yearly).
  • Make recommendations to the ADOS on necessary sales plans or strategy revision to increase production from own accounts / industry segment(s)
  • Act as the single point of contact within Jumeirah at Etihad Towers for each assigned account
  • Full account management to produce groups/events proposals/contracts for assigned accounts and geographic region(s)
  • Liaise closely with the C&E team to hand over groups/events once contracts have been signed and first deposit accepted so C&E can manage the group
  • Obtain current accurate knowledge of the organizational structure, both formal and informal, of own accounts, business and update frequently
  • Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.) Also explore and compare Group traffic (who is accommodating guests in which hotel) amongst the competitors.
  • Communicate effectively to GSOs on all issues relevant to own accounts in order to maximize market penetration / exposure
  • Be fully up to date with actual / forecast / budgeted volumes, revenues and occupancies of the SBU
  • Ensure all of your customer/partner data is collated, summarised and consistently updated in Jumeirah Sales systems (e.g. CRM, Delphi)
  • On weekly basis, prepare an activity report from the system which will cover sales call reports, site inspections, fam trips, new agencies, meetings, entertainment and other functions  you participated in during the week and present to Director of Sales & Marketing / Associate Director of Sales
  • Set and meet customer expectations and facilitate objection handling
  • Attend industry and association networking events in order to broaden relevant commercial contacts
  • Plan and conduct customer entertainment/outlet experiences across the SBU on a regular basis
  • Plan, coordinate and conduct site inspections across the SBU
  • Plan, coordinate and host designated FAM Trips
  • Responsible for managing and responding to all MICE RFPs related to your own industry segment accounts
  • Deliver brand message to customers
  • Balance customer service needs with Jumeirah’s business needs to achieve Jumeirah sales targets
  • Maintain and grow positive customer and partner relationships
  • Use data accurately to guide your sales activity
  • Actively promote and cross-sell other SBUs relevant to clients and pass on leads through CRM
  • Participate in preparing sales action plans, attending sales meetings, developing new ideas such as special packages, programmes, promotional activities undertaken by sales department and/or F&B. 
  • About You

    In order to be considered for this role you must have at least two years experience in a Sales Manager role in a 5* luxury hotel and you should be commercially focused as well as organized and disciplined. You should process excellent time management skills and should be friendly, pleasant and easy to be around. At last, you should have an internationally recognized College background or hold a business related degree from internationally recognized institution.

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