SPA Manager Male

31 Jan 2017
28 Feb 2017
Job Type
Leisure, Spa Manager
Job Level
SPA Manager Male

Starwood Hotels & resort


dammam, Saudi Arabia


Shine SPA- Ladies Health club

Job Description


• To conduct daily meetings to discuss service goals and objectives for the day

• To organise weekly team briefing with Assistant Spa Manager, Head Receptionist/Scheduler and Head Therapist to discuss and effectively cover all forthcoming spa business and events and review of past week

• To manage implementation of revised or new company core standards in product and service

• To manage implementation of revised E’Spa core standards in product and service

• To consult and effectively and positively manage changes in operation, policy and procedures with direct reports

• To ensure service briefings are carried out as appropriate regarding core standards (dress code, hygiene, service procedure)

• To ensure close client liaison is maintained at all times throughout events

• To generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive Set

• To effectively roster and book staff to cover all forecasted events and manage the monthly Manpower costs as percentage of revenue and in relation to covers and the productivity

• To set yearly SMART objectives and goals for direct reports and conduct six monthly performance reviews with direct reports and ensure their team members are reviewed on a timely basis

• To conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis

• To prepare and regularly update Departmental Training Manual in conjunction with the Training Manager.

• To ensure all team members adhere to the agreed standards and initiate a training plan for all full time employees and permanent casual workers

• In conjunction with Training Manager, develop and implement a regular Training programme for all team members utilising Westin core standards and E’spa programmes

• To be invloved in and drive the Six Sigma process within all areas of responsibility – includes timely training of staff within 6 months of start date, and encouragement for them to participate in project teams

• To continue to lead an employment structure that will create a service focused Spa Team

• To create an environment in which direct reports can take responsibility and authority for their work and development

• To actively participate in the meetings as appropriate - daily operations briefing, weekly business planning meetings. monthly Spa communications meeting, Marketing Plan & Operating Plan meetings as requested, Spa ESI Feedback Meetings, GSI, Monthly Department Heads Meeting

• To hold a monthly Department Communications Meeting

• To effectively manage distribution of workload amongst self and direct reports

• To implement a quarterly Standards Audit re Lashner Rush Inspection

• To provide creative methods for improving Customer Service

• To achieve ESI, GSI, Cost and Quality targets as agreed with Operations Manager in yearly Objective & Goal setting

• To advise Operations Manager of guest complaints and to initiate response for approval from Manager

• Close liaison with the outlet managers and Casual Staff Agency regarding standards, grooming and training of staff utilised

• To build relationship with E’Spa

• To closely monitor all interviews for Spa staff to ensure awareness of core standards, grooming and technical skills requirements

• To liase effectively with outside Companies and Contractors in accordance with Starwood policy

• To conduct daily walk-around ensure set quality standards of the spa area are achieved

• To inform Property Operations Manager of maintenance requirements in a timely manner

• To set-up cleaning schedules (daily, weekly, monthly) to ensure a smooth and successful LRA inspection

• Ensure to meet buying policy and audit trail policy is followed with the use of the ADACO (computerised) Purchasing System


Minimum Experience- 5 years