Front Office Manager

Location
Dubai (Emirate) (AE)
Posted
31 Jan 2017
Closes
20 Feb 2017
Sector
Hotel
Job Level
Management

Summary of Responsibilities: 
Responsibilities and essential job functions include but are not limited to the following: 

• To consistently provide thoughtful, caring and sincere service
• To lead and manage all aspects of the Front Office department and ensure all service standards are followed
• To maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• To handle Guest concerns and react quickly, logging and notifying proper areas 
• To conduct regularly scheduled departmental meeting
• To manage the departmental budget 
• To balance operational, administrative and Colleague needs
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies 
• Other duties as assigned

 

Requirements

• Previous experience as Front Office Manager in a smaller property at least 2 years
• 5 star business hotel background is a must
• Previous GCC experience is a must
• Proven leadership skills managing large team
• Commercially-savvy
• Knowledge in Arabic is an advantage