Reservations & Revenue Manager
Duties and Responsibilities
Oversee revenue management and distribution strategy of the hotel and manage day to day yield
Responsible for best practice standards to include: competitor analysis; environmental scanning, business mix yield management, length of stay yield management (minimum stay strategy etc), room category upselling, inventory availability by channel, pricing control and new pricing concepts
Daily pick-up analysis, analysing booking patterns, strategy adjustments and BOB/pick up/rate reporting. Daily flexing of entire bed stock rates
Perform competitive benchmark studies and follow market trends.
Create and maintain an annual demand calendar. Assist to create and develop pricing strategies according to demand.
Provide weekly dynamic forecast of expected results, variances and budget comparisons.
Manage growth of REVPAR and ADR
Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
Ensure all related systems are configured correctly, validated and working to full capacity • Initiating promotions to generate business at key times
Manage and oversee strategy for all 3rd party distribution Page 2 of 2
Evaluate performance of distribution partners and contracted rates (OTAs, wholesalers, tour operator, corporate, consortia, groups, etc…).
Negotiate contracts for the above and introduce new contacts
Manage an office team of 5/6
Oversee and audit the standards and operations of the reservations department.
Ensure website booking process is maintained up-to-date and functional.
Ensure hotel personnel are fully competent in the use of all reservations systems.
Work in liaison with hotel sales and in charge of reservations departments as a team.
Regularly check the input and the quality of data (correct segmentation, enquiry logs )etc. Any other reasonable requests made by management. • Oversee events role • Attending ad hoc business networking meetings /fam trips as required
Required Knowledge, Skills and Abilities
Strong business development and commercial awareness skills
Sound ability and knowledge to develop standards of operations and strategic processes
Good analytical and numerical skills
Ability to work under own initiative in a highly pressured environment
Ability to take the initiative and be a self-starter
Ability to set objectives, plan and follow through with tasks to completion
Able to develop relationships with 3rd parties and the hotel teams
Capacity to read situation, understand environments and respond accordingly
Capable of prioritising between revenue generating actions and time consuming tasks with low yield impact.
Excellent interpersonal and customer service skills
Supervisory management skills