Food Servers and Bartenders

Location
Kingdom of Bahrain
Salary
BD 150-BD 200 per month with Sharing room accommodation, Transport, Duty Meals by Company. WeeklyOff
Posted
13 Feb 2017
Closes
11 Mar 2017
Sector
Restaurant
Job Level
Non-Management

Food Servers-Purpose

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again

Key Outputs

Primary Outputs

Customer Service

  • Provide courteous and efficient service ensuring that customer satisfaction is maintained at all times
  • Establish a good relationship with guests and members, using the guests/members name whenever possible, thus strengthening rapport and customer satisfaction
  • Exhibit a professional attitude, diplomacy and a willingness to go the extra mile for the guests and members
  • Be a caring problem solver, cooperative, accommodating and fair, ensuring that all guest and members are satisfied with the service received

Food and Beverage Specific

  • Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
  • Inform guests of specials and menu changes.
  • Make recommendations you genuinely feel your guests will enjoy.
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter.
  • Perform side work at the start and end of each shift as required by service station assignment.
  • Maintain clean service areas.
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
  • Be ready and willing to assist fellow servers as situations arise.
  • Be ready and willing to assist bus person with clearing and resetting tables.
  • Thank guests for their visit and invite them to return.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Adheres to company standards as it relates to personal grooming
  • Attends all training classes as instructed by Restaurant Manager
  • Adheres to company standards and policies relating to safety, security, energy and first aid procedures
  • Regular and reliable attendance.

Requirements

  • Strong customer and personal service orientation
  • Strong Communication skills essential, fluent in English, Arabic an asset
  • Willing to work weekends, split shifts and /or Public Holidays
  • Enjoys working in a team environment
  • Previous work experience in food and beverage service  
  • Knowledge of products, services, and equipment relating to food and beverage service
  • Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Other Duties as Assigned

  • While the above mentioned is a detailed description of the outputs required for  a F&B Server, it is not intended to be exhaustive.  Other requirements may be assigned as change in the environment dictates.

Barista/Baretnder-Purpose

Provide timely, accurate and friendly service while preparing the highest quality beverages for our guests.

 

Key Outputs

  • Take beverage orders from guests and servers.
  • Prepare and serve non-alcoholic drinks consistent with the Restaurant’s standard drink recipes.
  • Learns the names and personally recognize our regulars.
  • Record drink orders accurately and immediately after receipt into the register system.
  • Accept guest payment, process credit card charges and make change (if applicable).
  • Wash and sterilize glassware.
  • Prepare garnishes for drinks and replenish snacks, appetizers for bar patrons.
  • Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
  • Clear and reset tables in bar area.
  • Present drink menus, make recommendations and answer questions regarding beverages.
  • Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
  • Receive and serve food orders to guests seated.
  • Report all equipment problems and bar maintenance issues to restaurant manager.
  • Assist the restocking and replenishment of bar inventory and supplies.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Regular and reliable attendance.

 

Requirements

  • Be 21 years of age.
  • Be able to communicate and understand the predominant language(s) of our guests.
  • Have working knowledge of common drink recipes.
  • Possess basic math skills and have the ability to handle money and operate a cash register.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.