Front Office Receptionist

3 days left

Location
Al Seef, Kingdom of Bahrain
Posted
30 Jan 2017
Closes
27 Feb 2017
Sector
Hotel
Job Level
Non-Management

Duties and Responsibilities

  • Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues.
  • Welcome guests upon arrival with courtesy and professionalism.
  • Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures.
  • Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.
  • Room guests according to reservation requests and inventory availability.
  • Programme guest keys and master keys following established standards and procedures.
  • File and manage registration cards for guests according to established standards and procedures.
  • Create, modify and cancel guestroom reservations for walk-ins when required.
  • Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out. 
  • Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.
  • Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
  • Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.
  • Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.
  • Post manual charges, advance deposits, no show charges and other charges as required following established procedures.
  • Balance all folios to “0” before guests depart.
  • Carefully manage the cash float according to established standards and procedures.
  • Promote SBEC to guests by highlighting programme benefits, and assisting with queries and enrolment.
  • Provide existing SBEC members with additional services as stipulated by the programme or existing promotions.
  • Provide occasional site inspections as required.
  • Assist with inventory taking as required.
  • Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein
  • Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
  • Perform other assignments to meet business needs as directed by your superiors.

Required Skills

  • Self-motivated
  • Team player
  • Innovative thinking
  • Strong interpersonal and communication skills
  • Able to multi-task and prioritise tasks consistent with business objectives
  • Computer literate with knowledge of Word, Excel, PMS, industry related software desired
  • Must be fluent in English
  • Good sales technique.

EXPERIENCE, TRAINING AND EDUCATION

  • Graduate of a Hotel Management diploma or equivalent
  • Minimum of 2-year experience in the same position in 4*/5* chain .

 

Only shortlisted candidates will be contacted