Guest Service Agent - TIME Oak Hotel & Suites
Full job details
Specific Duties and Responsibilities:
1.1 Ensures incoming guests are given the highest possible personal service.
1.2 Maintains effective communication with all related departments to ensure smooth service delivery.
1.3 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
1.4 Greets guests on their arrival ensuring they feel expected and welcome.
1.5 Ensures the guest receives the accommodation he/she is expecting.
1.6 Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
1.7 Deals swiftly, efficiently and sensitively to guest complaints and follows through.
1.8 Maintains awareness of guest profile through the Opera guest history.
1.9 Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
1.10 Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
1.11 Accurately administers Front Desk Clerical systems and procedures.
1.12 Provides currency exchange services.
1.13 Balances accounts of day’s business at end of shift.
1.14 Comply with all laid down systems and procedures.
1.15 Records all instances of refused business, with reasons of refusal.
1.16 Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
1.17 To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
1.18 Promotes the hotels outlets and special events at all times.
1.19 Maintains an awareness of competitor’s rates and occupancy levels.
1.20 Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.