Cluster Sales Manager, Leisure - Wyndham Dubai Marina & TRYP by Wyndham Dubai

5 days left

Location
Dubai (Emirate) (AE)
Posted
30 Jan 2017
Closes
27 Feb 2017
Ref
1701630
Sector
Hotel
Job Level
Management

The Cluster Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. The Cluster Sales Manager is responsible for an increase in transient room revenue by increasing production of existing accounts. He/she is also responsible for month-end reporting and tracking of account production.

What will it be like to work for this family of brands?

Wyndham Hotel Group is the world’s largest and most diverse hotel company, encompassing approximately 8,000 hotels and 679,100 rooms in 73 countries. From the award-winning upper-upscale offerings of its namesake Wyndham Hotels and Resorts® brand, to the distinctly familiar properties of its globally recognized Dolce, Ramada®, Days Inn®, Super 8® and Howard Johnson® brands, Wyndham Hotel Group prides itself on providing guests, owners and franchisees with exceptional customer service, great value and the most lodging choices around the world.

Wyndham Hotels and Resorts®

Wyndham Hotels and Resorts is an upscale, full-service brand located in key business and vacation destinations around the world. It offers the comfort and amenities you would expect in a world-class hotel, including beautifully appointed public areas, thoughtfully detailed guestrooms and distinct dining options. Business locations feature well-designed meeting space flexible enough to accommodate anything from an executive board meeting to a major sales conference, as well as business and fitness centres. All properties feature high-speed Internet access.

TRYP by Wyndham®

TRYP by Wyndham is a select-service, mid-priced hotel brand located in key urban markets throughout North America, Europe, Central America and South America, including Madrid, Barcelona, Paris, Frankfurt, New York and Buenos Aires. Hotels cater to all travellers with accommodations suited for different travel needs: the Premium Room, designed for business travellers; the Fitness Room, equipped with exercise machines and complimentary ‘Fitness Kit’; and the Family Room, complete with bunk beds for kids and a larger bed for parents. The brand’s “Own the City” culture, which openly displays passion for guests and for the cities in which TRYP by Wyndham properties are located, aims to help guests make the most of their travels.

Job Functions:

  • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

  • Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.

  • Meet or exceed set goals.

  • Operate the Sales Department within established sales expense budget.

  • Initiate and follow up on leads.

  • Maintain and participate in an active sales solicitation program.

  • Monitor production of all top accounts and evaluate trends within your market.

  • Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.

  • Meet or exceed sales solicitation call goals as assigned by the Cluster Assistant Director of Sales

  • Invite clients to the hotel for entertainment, lunches, tours and site inspections.

  • Assist in implementing special promotions relating to direct sales segments.

  • Assist in the preparation of required reports in a timely manner.

  • Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

  • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

  • Meet and greet onsite contacts.

  • Develop networking opportunities through active participation in community and professional associations, activities and events.

  • Review meeting planner evaluations with the Cluster Assistant Director of Sales to ensure that issues receive follow-up.

  • Entertain clients.

  • Handle inquiries.

  • Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.

  • Prospect for new transient business.  Track all transient leads (lost and turndown).  Participate in transient, group and catering lead referral.

  • Develop and implement specific account marketing plans for appropriate accounts.  Monitor production compliance.

  • Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc.

  • Respond to customer inquiries and request for pricing

  • Maintain in-depth files on all accounts; via hard files and/or automated account management system

  • Assist in updating Brand national Transient database, if applicable.  Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable.

  • Participate in trade shows, community & professional organizations to maintain high visibility.

Employment Disclaimer 

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.

Qualifications

Who are we looking for?
 
To be considered for this great opportunity it is essential that you have the following skills and attributes:

  • Passion for sales and for achieving targets and objectives

  • Progressive hotel sales experience with European market in Dubai required

  • College degree in similar field 

  • Must have a valid UAE driver’s license

  • Must be skilled in Windows, company approved spread sheets and word processing

  • Flexibility to respond to a range of different work situations

  • Ability to work under pressure and under own initiative