Front Desk Supervisor - Crowne Plaza Doha - The Business Park


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Front Office
Job Level

Job Overview

Responsible for the operational efficiency of all front office areas
during shift and the service delivery of those areas.


At Crowne
®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.
  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help
    them feel restored and balanced.
  • Make It Happen
    by being perceptive to your guests’ needs; by taking ownership for getting
    things done and working seamlessly with others to help guests be successful
  • Duties and Responsibilities

  • Conducts shift briefings to ensure
    hotel activities and operational requirements are known

  • Supervise front office operations
    during assigned shift including
  • o    Maintenance of guest information

    o    Maintenance of information about local events

    o    Compile occupancy statistics

    o    Supervise the use of the public address system

    o    Supervise group bookings

    o    Assisting with serious complaints

  • Supervise cashiering activities during
    shift including:
  • o    Cash handling and banking procedure

    o    Dealing with irregular payments

    o    Instructing staff in credit policies and facilities

    o    Instructing staff in cash security procedures

    o    Carry out debtor control

    o    Prepare reports

    o    Supervise the cashiering system

    4.     Demonstrate service
    attributes in accordance with industry expectations and company standards
    including being attentive to guests, accurately and promptly fulfilling guests
    requests, anticipate guests needs, maintain a high level of knowledge which
    affects the guest experience and demonstrate a ‘service’ attitude.

    5.     Appreciate
    the dynamic nature of the Hotel industry and extend these service attributes to
    all internal customers

    6.     Work
    with your Line Manager to ensure the departmental performance of staff is

    7.     Gain
    understanding of the departmental goals and support your Line Manager to
    achieve these targets 

    8.     Recycle
    where-ever possible and enforce cost saving measures where appropriate


    1.     Comply with Hotel Rules and Regulations and
    provisions contained in the Employment Handbook 

    2.     Comply with Company Grooming Standards at all
    times to portray a professional image of self and the hotel.

    3.     Comply with Time and Attendance Policies set
    by the hotel.

    4.     Actively participate in training and
    development programs and maximize opportunities for self-development

    5.     Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety

    6.     Familiarize yourself with emergency and
    evacuation procedures

    7.     Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager

    8.     Comply with the Company’s Corporate Code of

    9.     Familiarize self with the company values
    (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
    be Yourself) and ways of working (IHG Wheel).

    10.  Perform all tasks as directed by the Manager
    in pursuit of the achievement of business goals


    The above is designed to help you in the understanding
    of the role and is not intended to be a definite list of your duties, as
    flexibility in meeting company and guest needs is required by all employees

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