Bellman - Crowne Plaza Doha - The Business Park
Full job details
Responsible for receiving
and ensuring correct delivery of guest’s luggage to and from rooms, airport and
cars and assists all guests with inquiries and requests. The Bellman performs various errands related
to guest’s needs, comfort and satisfaction.
Plaza®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success. To help them, we need you to
stay One Step Ahead and:
expert at what you do; by acting and looking the part and adapting your
style to match your guests’ pace in all you do.
respecting your guests and their goals; by recognizing them and making
them feel valued and important and offering thoughtful choices to help
them feel restored and balanced.
· Make It Happen –
by being perceptive to your guests’ needs; by taking ownership for getting
things done and working seamlessly with others to help guests be successful.
Duties and Responsibilities
with heavy packages, coats, suitcase, etc.
being alert to give assistance courteously and quickly, before having to
a willingness to please attitude and give undivided attention to any
to guest checking in and checking out procedures pertaining to baggage handling
guests at the main entrance, offering the greeting appropriate to the time of
day taking particular note of repeat guests and Priority Club members
arriving and departing guests by opening and closing car and taxi doors
a spotless Porte Cochere and drive way
the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who
provides the signal for you to step forward and receive the room and rooming
booklet from the Front Desk Clerk.
Without delay, escort the guests accordingly.
familiar with the layout of the hotel and memorize the preferred route for
the guest in accordance with hotel standards
familiar with the lift workings and emergency stairs
information to guests about the hotel facilities and services
guest services and guidance
and utilize names of guests, especially repeat and long staying guests and
routinely greet guests as they pass through the lobby, remaining alert to
situations where he can be of assistance to guests
the lobby clean and tidy, informing the Concierge or Bell Captain if it needs
a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform
while on duty
other employees in department, replacing them temporarily when necessary
the baggage room clean and in order before going off duty on each shift
arrival of newspaper, prepare them and deliver them to guest rooms as assigned
by the Bell Captain
the Duty Log to document matters of importance
transport and coordinate luggage
the key system securely
23. Appreciate the dynamic nature of the Hotel industry and extend these
service attributes to all internal customers
24. Greets guests at all times in a friendly and helpful manner and attempts
to learn and use guest’s name at every opportunity
25. Does everything possible to ensure that the guests depart the hotel with
a positive impression of hotel service
26. Attends to guest’s complaints, inquiries and requests, referees problems
to supervisor/Assistant Manager if he/she unable to assist
1. Comply with Hotel Rules and Regulations and
provisions contained in the Employment Handbook
2. Comply with Company Grooming Standards at all
times to portray a professional image of self and the hotel.
3. Comply with Time and Attendance Policies set
by the hotel.
4. Actively participate in training and
development programs and maximize opportunities for self-development
5. Demonstrate understanding and awareness of
all policies and procedures relating to Health, Hygiene and Fire Life Safety
6. Familiarize yourself with emergency and
7. Ensure all security incidents, accidents and
near misses are always logged in a timely manner and brought to the attention
of the Line Manager
8. Comply with the Company’s Corporate Code of
9. Familiarize self with the company values
(Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
be Yourself) and ways of working (IHG Wheel).
10. Perform all tasks as directed by the Manager
in pursuit of the achievement of business goals
The above is designed to help you in the understanding
of the role and is not intended to be a definite list of your duties, as
flexibility in meeting company and guest needs is required by all employees