Bellman - Crowne Plaza Doha - The Business Park


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Front Office
Job Level

job overview

Responsible for receiving
and ensuring correct delivery of guest’s luggage to and from rooms, airport and
cars and assists all guests with inquiries and requests.  The Bellman performs various errands related
to guest’s needs, comfort and satisfaction.


At Crowne
®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.

  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help
    them feel restored and balanced.
  • ·          Make It Happen
    by being perceptive to your guests’ needs; by taking ownership for getting
    things done and working seamlessly with others to help guests be successful.

    Duties and Responsibilities

    1.     Assist
    with heavy packages, coats, suitcase, etc. 
    being alert to give assistance courteously and quickly, before having to
    be asked

    2.     Maintain
    a willingness to please attitude and give undivided attention to any
    approaching guest

    3.     Adhere
    to guest checking in and checking out procedures pertaining to baggage handling

    4.     Welcome
    guests at the main entrance, offering the greeting appropriate to the time of
    day taking particular note of repeat guests and Priority Club members

    5.     Assist
    arriving and departing guests by opening and closing car and taxi doors

    6.     Maintain
    a spotless Porte Cochere and drive way

    7.     Guide
    the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who
    provides the signal for you to step forward and receive the room and rooming
    booklet from the Front Desk Clerk. 
    Without delay, escort the guests accordingly.

    8.     Be
    familiar with the layout of the hotel and memorize the preferred route for
    escorting guests

    9.     Room
    the guest in accordance with hotel standards

    10.  Be
    familiar with the lift workings and emergency stairs

    11.  Provide
    information to guests about the hotel facilities and services

    12.  Provide
    guest services and guidance

    13.  Learn
    and utilize names of guests, especially repeat and long staying guests and
    routinely greet guests as they pass through the lobby, remaining alert to
    situations where he can be of assistance to guests

    14.  Keep
    the lobby clean and tidy, informing the Concierge or Bell Captain if it needs
    major cleaning

    15.  Maintain
    a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform
    while on duty

    16.  Help
    other employees in department, replacing them temporarily when necessary

    17.  Keep
    the baggage room clean and in order before going off duty on each shift

    18.  Upon
    arrival of newspaper, prepare them and deliver them to guest rooms as assigned
    by the Bell Captain

    19.  Use
    the Duty Log to document matters of importance

    20.  Operate
    Communicates equipment

    21.  Arrange
    transport and coordinate luggage

    22.  Manage
    the key system securely

    23.  Appreciate the dynamic nature of the Hotel industry and extend these
    service attributes to all internal customers

    24.  Greets guests at all times in a friendly and helpful manner and attempts
    to learn and use guest’s name at every opportunity 

    25.  Does everything possible to ensure that the guests depart the hotel with
    a positive impression of hotel service

    26.  Attends to guest’s complaints, inquiries and requests, referees problems
    to supervisor/Assistant Manager if he/she unable to assist


    1.     Comply with Hotel Rules and Regulations and
    provisions contained in the Employment Handbook 

    2.     Comply with Company Grooming Standards at all
    times to portray a professional image of self and the hotel.

    3.     Comply with Time and Attendance Policies set
    by the hotel.

    4.     Actively participate in training and
    development programs and maximize opportunities for self-development

    5.     Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety

    6.     Familiarize yourself with emergency and
    evacuation procedures

    7.     Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager

    8.     Comply with the Company’s Corporate Code of

    9.     Familiarize self with the company values
    (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
    be Yourself) and ways of working (IHG Wheel).

    10.  Perform all tasks as directed by the Manager
    in pursuit of the achievement of business goals


    The above is designed to help you in the understanding
    of the role and is not intended to be a definite list of your duties, as
    flexibility in meeting company and guest needs is required by all employees

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