Assistant Outlet Manager - All Day Dining

29 Jan 2017
26 Feb 2017
Job Level
Assistant Outlet Manager - All Day Dining

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Nestled near the turquoise waters of the Arabian Gulf where white sandy beaches dazzle in the sun, Ajman Saray is the first beach-side Luxury Collection Resort in the Middle East. Located on a pristine stretch of Ajman coast, the resort is an accessible retreat, just a short drive from major International airports and the Emirates of Dubai, Sharjah and Umm al Quwain

The first Luxury Collection beach resort in the Middle East, offering an accessible retreat from the hustle and bustle of the city. Located on a pristine stretch of Ajman coast, the hotel is a short drive from major International airports and Dubai, Sharjah and Umm al Quwain.
205 inviting rooms and suites offer all the comforts desired by the modern global explorer, combined with refined elegance, exquisite décor and sea or city views.
Active guests will enjoy a variety of water sports, plus a modern gym and memorable spa experience. Younger guests will find the kids club a stimulating retreat. Local cultural and historic attractions are a short drive away.
Exceptional culinary experiences, with all-day Mediterranean dining, Middle Eastern fare, fresh seafood and relaxed pool-side barbeques. The lobby bar and equestrian lounge offer an ideal indoor retreat.
Matchless meetings, events and social gatherings with a sophisticated, spacious ballroom and 6 well-appointed event venues with natural daylight and stunning resort & sea views.


Food & Beverage

Job Description

Position Purpose:
Operates and supervises the daily operation in a designated outlet, ensuring that high quality food and beverage products and services are on offer to the hotel guests. Manages the maintenance, hygiene standards and safeguards the outlets' financial objectives set out by the Hotel and Starwood.

Essential Functions:
• Assists Restaurant manager to recruit, train and supervise new employees for the assigned outlet.
• Prepares working schedules and implements according to business needs.
• Checks daily reservation status and daily occupancy and takes necessary actions to ensure his/her outlets most efficient functioning.
• Handles guest complaints.
• Supervises the billing procedures followed in his/her outlets, and ensures that results are correct (software opening, closing of checks, balances, cashiering, etc.).
• Presents suggestions and recommendations to the Outlet Manager and/or Director of Food & Beverage in order to improve the operational efficiency of the unit.
• Welcomes guests and allocates table.
• Handles special requests.
• Instructs on the set-up of stations, tables, linen, etc. and ensures that these standards are being followed.

• Controls the set-up of stations, tables, linen, etc. before beginning of the service for each of the daily turns (breakfast, lunch, and dinner).
• Checks quality of food and beverage items in terms of presentation, temperature, quantity, etc.
• Ensures the cleanliness of the Food & Beverage outlet.
• Pays attention to the ambience of the outlet: lights, temperature, music type and volume, etc.
• Pays attention to the ambience of the outlet: lights, temperature, music type and volume, etc.
• Ensures that all equipment for preparation and operation is clean and polished, and ensures that the necessary amount of equipment is available.
• Coordinates with Engineering when repairs and/or modifications need to be done.
• Is familiar with all aspects of the hotel, including emergency procedures, fire alarm system, and computer systems.
• Adapts his/her shifts to hotel needs, may have to work split shifts.
• Performs any additional tasks assigned by the Outlet Manager and Director of Food & Beverage.
• Represents the Restaurant manager during his/her absence.
• Informs the Restaurant Manager of relevant events during his/her absence.
• Delegate authority to a designated member of the team in his/her absence.
• Participates to in-house and external staff gatherings and activities.
• Follows up salary advance forms, salary slips, attendance sheets, training participants, employee of the month competition, up selling programs etc.
• Assists the Outlet Manager in taking care of all the administrative work related to his/her outlet.
• Assists the Outlet Manager in preparing a timely annual leave plan for its employees and ensures this is strictly followed.
• Approves requisition forms for necessary materials from store.
• Places the necessary orders for flowers, newspapers, etc.
• Assist the Outlet Manager in preparing necessary financial and statistical information which is required by the Director of Food & Beverage (I.e. 3 month forecasts, budgets, equipment request forms, guest comments).
• Provides the necessary information to the Outlet Manager regarding necessary FF&E items and investment when is needed.
• Prepares a daily handover log book with details.
• Attends Food & Beverage meetings and any other meeting as instructed by the Outlet manager and the Director of Food & Beverage.

Supportive Functions (Property specific):
Maintain cooperative relations with other F&B management, outlets, Executive Chef, Assistant F&B manager, Department Heads, Chief Steward, EAM Food and Beverage.


Specific Job Knowledge, Skills and Abilities (Property specific):
• Communicates guest feedback to the management in order to create ideas and improvements within the outlet.
• Assures the minimization of all costs in the outlet by supervising the use of the internal procedures in store requisitions, equipment handling, the correct usage of the hotel assets and purchasing.
• Assist in the timely hiring of associates and coordinate transfers, as well as enforcing all disciplinary procedures for the outlet.
• Enforce and practice regular training for all associates in accordance with the Starwood guidelines.
• Ensure that all sanitation and hygiene standards are constantly maintained.
• Achieve financial goals and objectives through employing innovative techniques, public relations and effective marketing.

Qualification Standards (Property specific):
• Has a good level of spoken and written English
• Holder of a basic Health & Hygiene Certificate
• To be aware of all Health, Safety and Fire regulations and to abide by their terms
• To ensure that junior members of the team are aware of Health, Safety & Fire regulations and that they too abide by their terms
• To support and adhere to the equal opportunities policy of the company
• Have a certificate in training.

Education (Property specific):
Diploma/Degree in hotel/hospitality

Experience (Property specific):
Minimum 2 years experience in a service role