Guest Service Agent

Middle East, United Arab Emirates
29 Jan 2017
26 Feb 2017
Job Level

Successful Candidate speaks fluently English and Arabic is an advantage and must demonstrate the following competencies:

Education: Diploma or bachelor degree in tourism or hospitality industry

Experience: Must have at least one year experience in the hospitality industry

 Key competencies:

-Communication skills

-Organizational Skills

-Customer Oriented

-Problem-solving skills

Personal Skills: Confident, well-groomed, warm, welcoming, smiling and pleasant, excellent communication skills, take initiative, build relationships, foster teamwork, and able to multi-task

Other Skills:

      Basic computer skills, Knowledge of OPERA 


  • To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
  • To ensure that all guests receive a warm welcome and that they enjoy their stay /visit being offered the finest personal service.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
  • To attend all guests approaching the Reception in the procedure of check in / check out, inquiries, key handling, and all related matters, respecting the hotel standards and procedures
  • To share daily activity highlights with the manager including internal and external guest opportunities/complaints/feedback
  • To be aware of all VIPs visiting or staying in the hotel
  • To maintain an accurate Guest History
  • To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time
  • To properly follow all CID and local government requirements concerning hotel guests and files
  • To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected
  • To do a proper cashier closer and to ensure a complete handover between the shifts
  • To be aware of forged currency and traveler's checks and to respect all the financial and audit procedures
  • To check the departure lists and to ensure check out times are respected
  • To monitor room status and discrepancies
  • To assist in securing external guest accommodation should an overbooking occur
  • To maintain an atmosphere of high morale and a happy working relationship among the team
  • Security of payments with guest deposits

If you have the competencies required for this role, apply here!