Guest Service Agent

Recruiter
Location
Middle East, United Arab Emirates
Salary
TBD
Posted
29 Jan 2017
Closes
26 Feb 2017
Sector
Hotel
Job Level
Non-Management

Successful Candidate speaks fluently English and Arabic is an advantage and must demonstrate the following competencies:

Education: Diploma or bachelor degree in tourism or hospitality industry

Experience: Must have at least one year experience in the hospitality industry

 Key competencies:

-Communication skills

-Organizational Skills

-Customer Oriented

-Problem-solving skills

Personal Skills: Confident, well-groomed, warm, welcoming, smiling and pleasant, excellent communication skills, take initiative, build relationships, foster teamwork, and able to multi-task

Other Skills:

      Basic computer skills, Knowledge of OPERA 

  • ESSENTIAL JOB FUNCTIONS:

  • To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
  • To ensure that all guests receive a warm welcome and that they enjoy their stay /visit being offered the finest personal service.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
  • To attend all guests approaching the Reception in the procedure of check in / check out, inquiries, key handling, and all related matters, respecting the hotel standards and procedures
  • To share daily activity highlights with the manager including internal and external guest opportunities/complaints/feedback
  • To be aware of all VIPs visiting or staying in the hotel
  • To maintain an accurate Guest History
  • To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time
  • To properly follow all CID and local government requirements concerning hotel guests and files
  • To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected
  • To do a proper cashier closer and to ensure a complete handover between the shifts
  • To be aware of forged currency and traveler's checks and to respect all the financial and audit procedures
  • To check the departure lists and to ensure check out times are respected
  • To monitor room status and discrepancies
  • To assist in securing external guest accommodation should an overbooking occur
  • To maintain an atmosphere of high morale and a happy working relationship among the team
  • Security of payments with guest deposits

If you have the competencies required for this role, apply here!