Server

Location
Kingdom of Saudi Arabia-Makkah-Swissôtel Al Maqam
Salary
Competitive
Posted
26 Jan 2017
Closes
23 Feb 2017
Ref
SMH00089
Sector
Other
Job Level
Management
"a passion for perfection"

Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Server

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and engaging service
  • To assist guests regarding menu items in an informative and helpful way
  • To follow outlet policies, procedures and service standards
  • To have full knowledge of beverage lists and promotions
  • To have full knowledge of all menu items, garnishes, contents and preparation methods
  • To follow all safety and sanitation policies when handling food and beverage
  • Reports to work on time in a neatly pressed clean uniform, & name tag.
  • To promote and maintain a positive working relationship at all times with all the Colleagues in Swissotel AL Maqam.
  • To consistently offer professional, friendly and warm service.
  • To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Swissotel Hotel & Resorts.
  • Maintain cleanliness of restaurant, collect requisitions, study and evaluate procedures and suggest improvements to Managers.
  • To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods.
  • To be able to answer any Guest questions about menu items in an informative and helpful way.
  • To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation.
  • To understand each service station and all side duties assigned to that station.
  • Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience.
  • To understand how to operate all the equipment used in the outlet.
  • To fully understand and follow the hotel's recycling program and procedures.
  • To actively participate in all health and safety procedures for 2nd Floor and the entire hotel.
  • To follow all of safety and sanitation policies when handling food and beverage.
  • Ensure full compliance of Richey Standards, JDP & Corporate F&B Standards.
  • Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Restaurant.




Qualifications:
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a "passion for perfection" and work in a dynamic environment. In addition, the candidate should possess:

• Previous service experience an asset
• Previous point of sale system experience an asset, but not required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Swissotel Hotels & Resorts

Swissotel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.