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Human Resources Administrator - Crowne Plaza Doha The Business Park

Doha

Full job details

Recruiter
InterContinental Hotels & Resorts - Middle East & Africa
Posted
25/01/2017
Ref
DOH002317
Location
Doha
Job Type
Human Resources
Sector
Hotel
Job Level
Management
 

JOB OVERVIEW

Efficiently
and effectively supervise the swimming pool facilities, constantly monitoring
people’s actions and taking full control of water safety, ensuring all
operating and emergency procedures are followed at all times.  Ensure that
the poolside and recreational areas are kept clean and safe from hazards and
provide assistance to guests as required.   All facilities are to be
cleaned and maintained on a daily basis and any discrepancies are to be
reported immediately to your supervisor.

 

At Crowne
Plaza®
, we want our guests to feel able to do their best, achieve their
goals and be recognized for their success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by
    being an expert at what you do; by acting and looking the part and
    adapting your style to match your guests’ pace in all you do.

  • Encourages Success – by
    supporting and respecting your guests and their goals; by recognizing them
    and making them feel valued and important and offering thoughtful choices
    to help them feel restored and balanced.

  •   Make
    It Happen
     – by
    being perceptive to your guests’ needs; by taking ownership for getting
    things done and working seamlessly with others to help guests be
    successful.
  • Duties and Responsibilities

    1.     Makes
    sure the swimming pool is clean.

    2.     Makes
    sure the sun loungers are clean, in the correct position and in working order.

    3.     To
    constantly monitor swimming pool activity.

    4.     To
    assist anybody who is in difficulty in and around the pool area.

    5.     To
    regularly check the temperature of the pool to ensure they are at set standard.

    6.     Ensures
    the pool deck is always clean of any debris during the operation.

    7.     When
    setting up in the morning – to make sure that the pool deck is swept and
    watered down and that all furniture is in correct place.

    8.     Ensures
    that the umbrellas are fixed properly to their units.

    9.     Ensures
    that when the umbrellas are not in use, they are tidied down for safety
    precautions.

    10.  To
    give guest assistance with umbrellas and furniture for re-arranging when
    needed.

    11.  To
    assist in First Aid.

    12.  To
    clear all dirty towels and hand them to reception for laundry.

    13.  To
    conduct swimming lessons if required.

    14.  Any
    lost and found item to make sure it is noted in the logbook and handed over to
    Housekeeping Lost and Found Department.

    15.  To
    report any guest’s feedback, comments or complaints to your Department Head
    immediately

    16.  To
    give help to your Associates and Supervisor when needed.

    17.  To
    report for work on time in the correct uniform.

    18.  To
    attend all briefing and meetings when required.

    19.  To
    know the rules and regulations of the club and how to deal with guest
    applications on memberships.

    20.  To
    observe high standards of personal hygiene.

    21.  To
    be flexible in assisting around different areas of the hotel.

    22.  To
    have all knowledge of club facilities and prices.

     

    SELF MANAGEMENT

    1.     Comply
    with Hotel Rules and Regulations and provisions contained in the Employment
    Handbook 

    2.     Comply
    with Company Grooming Standards at all times to portray a professional image of
    self and the hotel.

    3.     Comply
    with Time and Attendance Policies set by the hotel.

    4.     Actively
    participate in training and development programs and maximize opportunities for
    self-development

    5.     Demonstrate
    understanding and awareness of all policies and procedures relating to Health,
    Hygiene and Fire Life Safety

    6.     Familiarize
    yourself with emergency and evacuation procedures

    7.     Ensure
    all security incidents, accidents and near misses are always logged in a timely
    manner and brought to the attention of the Line Manager

    8.     Comply
    with the Company’s Corporate Code of Conduct

    9.     Familiarize
    self with the company values (Great Hotels Guests Love) and model desired
    behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).

    10.  Perform
    all tasks as directed by the Manager in pursuit of the achievement of business
    goals

     

    The
    above is designed to help you in the understanding of the role and is not
    intended to be a definite list of your duties, as flexibility in meeting
    company and guest needs is required by all employees

     



    job overview



    To assist Human Resources Department in ensuring
    the effectiveness and efficiency in discharging all HR administrative
    functions.



     



    At Crowne
    Plaza
    ®, we want our guests to
    feel able to do their best, achieve their goals and be recognized for their
    success.  To help them, we need you to
    stay One Step Ahead and:



  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.

  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help
    them feel restored and balanced.
  • ·          Make It Happen
    by being perceptive to your guests’ needs; by taking ownership for getting
    things done and working seamlessly with others to help guests be successful.



    Duties and Responsibilities



    1.     Processes all confirmed colleagues offers in relation to entry visas,
    ensuring that a weekly update is provided to the Personnel/HR Manager.



    2.     Coordinate with designated travel agency and the employee on colleagues
    travel requests; assist in booking vacation, emergency and business travel
    arrangements.



    3.     Ensure end of service transactions is prepared and be accurate. Liaise
    with finance for payment of end of service as per exit schedule.



    4.     Assist with the hotels official bank to organize new pay cards for
    colleagues and opening bank account for supervisors and managers as per hotel
    policy. Follow on any staff request in relation to bank transaction and
    requests.



    5.     Prepare letters requested by colleagues for various official and
    personal purposes like (embassy issues, bank, car licenses, liquor licenses
    etc.)



    6.     Assist in preparing the necessary documentation required for issues with
    immigration, such as the residence permit applications, RP renewals, and
    applications for work visa’s, including medical examination, finger prints and
    labour department.



    7.     Assist in acquiring documents to arrange tourist visa applications for
    all entertainers to support Visa Officer.



    8.     Arranges
    all exit visa’s following the related P&P and communicating details to
    appropriate parties at least 72 hours prior to departure, or in case of
    emergency leave at the earliest possible opportunity



    9.     Establishes
    and maintains effective colleague relations, and provides guidance and
    assistance on matters relating to staff welfare of work.



    10.  Reports all
    accidents, dangerous occurrences, or hazards, no matter how minor, to the
    supervisor or Heads of Department.



    11.  Conversant
    with all tasks of the Personnel Clerk and Administrator, to include CivilSoft



    12.  Not undertake any activity which compromises their personal
    FLS, or the FLS of others



    13.  Actively
    supports the events of the Colleague Welfare Committee, and as part of the HR
    team present at activities.



    14.  Complete
    any projects as assigned by the Personnel Manager / HR Manager



    15.  Maintain and
    control office supplies, stocks and issue them as required.



    16.  Organize &
    conduct Hotel Tour & Doha City Tour for new joiners (as required).



    17.  Assists in the
    preparation of materials (such as certificates, awards, gifts, etc) and
    presentation for any events specifically monthly team meetings.



    SELF MANAGEMENT



    1.     Comply
    with Hotel Rules and Regulations and provisions contained in the Employment
    Handbook 



    2.     Comply
    with Company Grooming Standards at all times to portray a professional image of
    self and the hotel.



    3.     Comply
    with Time and Attendance Policies set by the hotel.



    4.     Actively
    participate in training and development programs and maximize opportunities for
    self-development.



    5.     Demonstrate
    understanding and awareness of all policies and procedures relating to Health,
    Hygiene and Fire Life Safety



    6.     Familiarize
    yourself with emergency and evacuation procedures



    7.     Ensure
    all security incidents, accidents and near misses are always logged in a timely
    manner and brought to the attention of the Line Manager



    8.     Comply
    with the Company’s Corporate Code of Conduct



    9.     Familiarize
    self with the company values (Great Hotels Guests Love) and model desired
    behaviors (Winning Ways, Room to be yourself) and ways of working (IHG Wheel).



    10.  Perform
    all tasks as directed by the Manager in pursuit of the achievement of business
    goals



     



    The above is designed to help you in the understanding
    of the role and is not intended to be a definite list of your duties, as
    flexibility in meeting company and guest needs is required by all employees



    ' ' ' '