Desk Coordinator - Housekeeping

Dubai (Emirate) (AE)

Full job details

Nassima Royal Hotel Dubai
Dubai (Emirate) (AE)
Job Type
Job Level

Job Description


Nassima Royal Hotel Dubai is the ideal destination for business and leisure luxury hospitality. Built to inspire modernity, style and luxury, this five-star hotel, stands elegantly on a 51 storey slick glass tower on the prominent Sheikh Zayed Road, in the heart of cosmopolitan Dubai.

As Housekeeping Desk Coordinator, you serve as an integral part of the Rooms Division function by supporting the Housekeeping Team.

Housekeeping  Desk Coordinator will perform the following tasks to the highest standards:

1.Receive, log and relay all calls, and deal with all requests promptly.
2.All messages must be received and relayed accurately without additions or subtractions.
3.Follow company approved and pleasant telephone etiquettes at all times and with guests and staff members alike.
4.Liaise with supervisors on floors, instruct and assist room attendants of service request.
5.Conduct follow-ups on delivery of all relayed messages to ensure completion.
6.Extend full cooperation and assistance to guests and colleagues in prompt, caring and helpful manner. 
7.Strictly control the release, retrieval and recording of group keys before and after shift.
8.Assist in updating all information on the department notice boards.
9.Prepare the weekly orders for the department supplies.
10.Collect supplies from the general store and organize storage, recording and distribution.
11.Issue supplies to the room attendants according to demand/occupancy.
12.Responsible for issuing and recording the release of items such as iron and boards, adapters and any other item requested by a guest.
13.Reconcile the recording and availability of the following items with Room Attendants at the end of the shift:
 a.Extra beds
 b.Baby cots
 c.Iron & Boards
 d.Section Report
 e.Section Keys
 f.DND, D/L, Late Services
 g.Any other extras in the room
14.Record and safe-keep on daily basis all lost and found items.
15.Arrange lost and found items, in coordination with Executive Housekeeper, that are for disposal (or due back to finder) as per hotel policy.
16.Organize and always keep neat and tidy the housekeeping office and storeroom(s).
17.Ensure that hotel’s policy relating to fire, hygiene, health, safety, rules and regulations are understood and adhered to.
18.Ensure the optimum use and control of all amenities, guest supplies and chemicals to minimize wastage.
19.Maintain telephone logbook and staff attendance book.
20.Continuously update oneself and be knowledgeable about hotel facilities, activities, and promotions and be able to provide accurate information.
Job Requirements:
•Similar experience needed in a 5 star luxury hotel chain
•Enthusiastic, courteous, helpful to colleagues & hotel guests
•Can work well under pressure in a fast paced environment
•Enjoy working with a multi-cultural team and hotel guests
•Strong leadership ability
•Excellent Telephone etiquettes
•Good English communication skills
•Excellent Guest Relation Skills
•Ability to follow instruction.
•Smartly presented and on time for shift.
•Team player but capable of working individually.
•Attention to detail

Your benefits will include
A competitive tax free starting salary and expatriates benefits as per UAE Law. Additionally, you will have opportunity to be connected with 600+ hotels of the Preferred Group worldwide.
As an employee of the Nassima Royal Hotel, you will be entitled to its employee benefits as well as those of Preferred Hotel & Resorts.

Please send your Updated CV with your recent photograph.