Abu Dhabi (City) (AE)
Competitive salary
24 Jan 2017
21 Feb 2017
Job Level

Scope and General Purpose of Job:

  • To be one of the first points of contact for a guest and therefore to be able to offer them the services they need in a quick and efficient friendly manner.
  • Mainly looking after the bedrooms division but also to act as an ambassador of the hotel with a wealth of knowledge to share.

Key Duties and Responsibilities:

  • Ensures incoming guests are given the highest possible personal service.
  • Maintains effective communication with all related departments to ensure smooth service delivery.
  • Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
  • Takes telephone reservations when the reservations team are not available.
  • Greets guests on their arrival ensuring they feel expected and welcome.
  • Ensures the guest receives the accommodation he/she is expecting.
  • Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
  • Deals swiftly, efficiently and sensitively to guest complaints and follows through.
  • Maintains awareness of guest profile through the guest history.
  • Accurately administers clerical systems and procedures.
  • Comply with all laid down systems and procedures.
  • To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.