Assistant Front Office Manager
Accor Hotels is much more than a world’s leading hotel operator. We are 190,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 3,900 addresses and on our digital platforms. As an operator and franchisor, owner and investor, we invest all our energy into
making “Feel Welcome” resonate as the finest hotel promise.
Over 180,000 women and men in almost 3,800 AccorHotels establishments look after thousands of guests every day in 92 countries
Job Level: Job
Fixed-term contract: Yes
Duration of fixed-term contract (in months): 24
Status: Full Time
Anticipated Start Date: 16-02-2017
We are looking for an experienced, highly organized, innovative and creative professional whose leadership skills in a multi-cultural environment will instill confidence and pride in our Front Office team. You should be able to demonstrate a history of service excellence, profitability and team stability in quality four or five star establishments.
Working closely with the Residence Manager, you will be responsible for setting the highest level of service standards. You will provide support, Learning & Development throughout the whole Front Office department and continue to drive the success of our people and our business through a commitment to excellence and consistency in the service the department provides.
A detailed knowledge of Opera and the Accor reservations system would be a distinct advantage. You will also be responsible to ensure compliance to financial and audit procedures of the hotel.
The ideal candidate will have at least 2 years’ experience as a Front Office Leader in a large quality Hotel chain, have an outgoing gregarious personality and impeccable personal appearance.
We offer a competitive salary, benefits and incentive bonus package commensurate with one of the world’s leading hospitality providers.
Successful candidates will be contacted within 14 days.
Level of Education
Bachelor / Licence
Areas of study
1 to 2 years
English (Primary tongue)
ESSENTIAL AND OPTIONAL REQUIREMENTS
- Minimum of 2 years’ leadership experience in hospitality.
- Managing and training the bell services, night auditor and team of receptionists
- Experience working with multi-cultural teams
- Hands on involved working style
- Used to working in a busy customer care environment and handling of complaints
- Proactive Strong Leadership
- Solid knowledge of Opera
- Outstanding training Skills
- Ability to develop team
- Able to establish and maintain service standard protocols
Degree level certification in Hotel Management