10396144

Meeting and Events Sales Executive

Dubai, UAE

Full job details

Recruiter
Nassima Royal Hotel Dubai
Posted
23/01/2017
Ref
Location
Dubai, UAE
Job Type
Sales & Marketing, Sales Executive
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Nassima Royal Hotel is a part of the Preferred Group of Hotels & Resorts which represent the finest and most diverse global portfolio of independent hotels. Preferred Group consists of an exceptional and elegant collection of renowned properties featuring the finest accommodations accompanied by attentive, engaging and exclusive personal service.

Meeting & Events Executive will perform the following tasks:

•    Plans for and carries out work in accordance with the manual
•    Takes inquiries for MICE, BGR and LGR and converts them into sales
•    Prepares offers and contracts in line with the standards and manual
•    Maintains effective correspondence
•    Pre and post communication for all related events- working in conjunction with the meeting and events operational team 
•    Contacting clients before they arrive at the hotel to conduct final detailed checks, to be a host on the day of the event, reviewing satisfaction levels and willingness to return and conducts follow up calls to ensure bills are received & correct and to secure the next booking
•    Achieves meeting and event goals by implementing the set strategies provided by the Director of Sales for Meeting & Events
•    Displays consultative and value added approach to selling
•    Assists in monitoring productivity and revenues goals by maintaining sales action plans
•    Actively seeks to interact with existing, potential and new clients by show-around, entertainments and lunches, if required
•    Solicits and follows up on business referrals and potential sales
•    Works actively to minimize complaints from guests
•    Sets up and maintains filing, trace and communication systems and follow- up procedures in line with the guidelines provided by the Senior Sales Manager for Meeting & Events  
•    Maximizes guest satisfaction by communicating customer specifications to the meeting & events operational team and related departments via Banquet Event Order or MICE/ Group Action Plan in a timely manner
•    Reviews and documents guest specifications and suggests alternatives as appropriate
•    Informs guests of applicable laws and regulations, hotel policies and limitations within those guidelines
•    Ensures readiness and compliance in case of last minute changes to all relevant departments
•    Achieves profit goals by ensuring that negotiated rates are in line with the hotel profit objectives and any booking status is kept up to date
•    Coordinates credit for clients with the credit manager
•    Follows up on commissions and other fees paid to clients to ensure timely billing and payment
•    Provides Executive Chef and F&B Director with accurate forecasts by following up with clients on the number of delegates upon arrival
•    Follows up with clients to determine satisfaction, measures results and establishes strategies to improve the quality of the guest experience
•    Promotes the Rezidor Hotel Group where additional business is discovered and refers business in a timely manner
•    Plans for and carries out work in accordance with the manual
•    Takes inquiries for internal events only in line with the standards and manual
•    Maintains effective correspondence
•    Pre and post communication for all related events- working in conjunction with the meeting and events operational team 
•    Contacting clients before they arrive at the hotel to conduct final detailed checks, to be a host on the day of the event, reviewing satisfaction levels and willingness to return and conducts follow up calls to ensure bills are received & correct and to secure the next booking
•    Achieves meeting and event goals by implementing the set strategies provided by the Director of Sales for Meeting & Events
•    Solicits and follows up on business referrals and potential sales
•    Works actively to minimize complaints from guests
•    Sets up and maintains filing, trace and communication systems and follow- up procedures in line with the guidelines provided by the Director of Sales for Meeting & Events  
•    Maximizes guest satisfaction by communicating customer specifications to the meeting & events operational team and related departments via Banquet Event Order or MICE/ Group Action Plan in a timely manner
•    Reviews and documents guest specifications and suggests alternatives as appropriate.


Job Requirements:
The ideal candidate will be a well presented, with an outgoing and friendly attitude. 
With Bachelor’s Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, Sales & Marketing Administration or related major certifications.
With at least 1-2 years’ experience in luxury hotel international chain in same position or similar role
Work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike. 

Effective Communication Skills
Good Commercial Focus
Quality Results
Problem Solving Skills
Leadership Competencies
Passionate and Integrity

Your benefits will include:
A competitive tax free starting salary and expatriates benefits as per UAE Law. Additionally, you will have opportunity to be connected with 600+ hotels of the Preferred Group worldwide.
As an employee of the Nassima Royal Hotel, you will be entitled to its employee benefits as well as those of Preferred Group of Hotels.