Telephone Operator (Preferred Ukraine,Filipino, Indian Female Candidates)

Recruiter
hrd@royalascothotel.ae
Location
United Arab Emirates (AE)
Salary
Unspecified
Posted
21 Jan 2017
Closes
18 Feb 2017
Ref
RAH21
Sector
Hotel
Job Level
Non-Management

· Achieve positive outcomes from Guest queries in a timely and efficient manner 

 

·  Accept and deliver all messages correctly and promptly for both Guests and management 

 

· Ensure all wake up calls take place at the correct time 

 

· Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate 

 

· Handle emergency calls immediately and relay comprehensive and accurate information, as required 

 

· Demonstrate a high level of customer service at all times 

 

· Comply with hotel security, fire regulations and all health and safety legislation 

 

· Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

Qualifications
 

· must have minimum 1 year related experience preferably in a five star hotel 
 

· Good command of English plus good Interpersonal and customer service skills 
 

· Ability to handle multi tasks and to think beyond the immediate perceived requirement of the guests