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Spa Receptionist

Rosewood Abu Dhabi - Abu Dhabi, AZ AE (Primary)
Competitive

Full job details

Recruiter
Rosewood Abu Dhabi
Posted
20/01/2017
Ref
10831
Location
Rosewood Abu Dhabi - Abu Dhabi, AZ AE (Primary)
Job Type
Front Office, Receptionist
Sector
Other
Job Level
Non-Management
 

Job Description

 

OVERVIEW/BASIC FUNCTION:
Able to provideRosewood Abu Dhabi guests and staff a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood members /guests with the highest level of services to increase sales and demand repeat business.

RESPONSIBILITIES:

  • Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Follow Spa opening procedures.
  • Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines.
  • Guest Service
  • Assist members/guests in the following areas:
    a. Spa, dining and other reservations and information.
    b. Shoe service (men's locker attendant will do).
    c. Locker key administration
    e. Pool and Fitness room
    f. Towels, robes, sandals and amenities maintenance.
  • Assist with lounge Food and Beverage service as needed.
  • Attend all scheduled staff meetings.
  • Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests.
  • Explain and promote all spa facilities, services and activities.
  • Knowledgeable in all aspects of spa services, programming and reservations.
  • Receive and manage all locker room supplies and equipment.
  • Continually strive to improve the procedures at the spa attendant's desk.
  • Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests.
  • Follow spa attendant's procedures in the spa policy/procedure manual.
  • Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi
  • Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff's knowledge base and effectiveness.
  • Attend all spas' training sessions on a consistent and regular basis.
  • Responsible for maintaining helpful, cooperative relations with co-workers.
  • Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual
  • Responsible for adhering to Rosewood Abu Dhabi's core values.
  • Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.
  • All other duties as required.

  • QUALIFICATIONS:

  • Experience: Minimum 2 years' experience in a luxury spa environment, preferably within a luxury
  • hotel. A background in fitness education and/or health related discipline is an asset.

  • Education: High school diploma. Diploma or degree in a related field, or equivalent vocational
  • training certificate, CPR certified.

  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
  • prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

  • Technical Skills: Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize, organize and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Knowledge of SpaSoft is an asset.

  • • Language: Required to speak, read and write English. Additional language is an asset

  • Physical Requirements: Must endure various physical movements throughout the work areas, reach up and
  • down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.