Mgr-Front Office I
Full job details
• Extensive knowledge of Front Desk, Bellstand, AYS and Concierge/Guest Services operational procedures
•Effective influence skills
•Good training/facilitator skills
•Effective decision making skills
•Strong problem-solving skills
•Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning
•Ability to acquire and maintain relationships e.g., associates, customers, vendors
•Knowledge of overall hotel operations as the affect department
•Effective conflict management skills
•Effective change management skills
•Strong consensus building skills
Knowledge Base :
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures adherence to all credit policies and procedures to reduce bad debts and rebates
Ensures compliance with all Front Office policies, standards and procedures.
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
Ensures staff is trained to comprehend and utilize night audit procedures and reports.
Ensures services provided by the Front Office staff meet or exceed guest expectations and builds customer loyalty through product and or service excellence
Manages the same day selling strategy to maximize revenue. Supports efforts of the Sales team to achieve hotel revenue and market share goals.
Manages the daily operation of the Front Office to achieve or exceed budget expectations. Monitors wages and expenses and makes ongoing adjustments as needed to achieve goals.
Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Minimum 5 years’ experience in managerial Level in front office .
Preferred to have MEA experience
GCC Experience is an added advantage