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Complex Director of Rooms

Dubai

Full job details

Recruiter
Le Meridien Mina Seyahi Beach Resort & Marina
Posted
12/01/2017
Ref
67107679en
Location
Dubai
Job Type
Front Office, Rooms Division Manager
Sector
Hotel
Job Level
Management
 

Job Description

 

Complex Director of Rooms
Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Or Find Your World.™



Location

Le Meridien Mina Seyahi Beach Resort & Marina is situated in the modern, vibrant, and cosmopolitan city of Dubai. Our five-star resort is set on 550 meters of the Jumeirah coastline, curving alongside Dubai’s largest private white-sand beach and glittering, 238-berth world-class marina.

The Westin Dubai Mina Seyahi is situated in the modern, vibrant, and cosmopolitan city of Dubai. Our five-star resort is set on 550 meters of the Jumeirah coastline, curving alongside Dubai’s largest private white-sand beach and glittering, 238-berth world-class marina

The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.



Department



Job Description

Your responsibilities will include but not be limited to the following:

* Develop, recommend, implement and manage the rooms division’s annual
budget, forecasts, business/marketing plan, and objectives to
meet/exceed management expectations.

* Implement company programs and manage the operations of the rooms
division consistent with federal, state and local laws and regulations, and
Marriott / Starwood policies and procedures to ensure a high level of
quality and customer service.

* Ensure all guests are being treated in an efficient and courteous manner
that all Marriott / Starwood standards are being applied.

* Resolve customer complaints as appropriate to maintain high level of
customer satisfaction and quality.

* Ensure all quality standards are complied with and that policies and
procedures are consistently applied.

* Coordinate activities with other hotel departments in order to facilitate
increased levels of communication and guest satisfaction.

* Ensure that the member of Marriott Reward /Starwood Preferred Guest
Program and its partner programs are appropriately recognized.

* Responsible for enhancing the product and service that is presented to
the guest.

* Recommend changes to the product and services. Use market research
to develop new products and services.

* Responsible for the hiring, training and direction of new department
associates.

* Ensure the timely completion of performance appraisals.

* Give direction and be responsible for the implementation of plans.

* Monitor effectiveness and recommend changes in response to the market
place, including setting targets, planning and scheduling work and
performance indicators that are typical productivity and efficiency
measures.

* Able to exercise hire and fire discretion within Marriott / Starwood
policies.

* Operate the department within Marriott / Starwood policies as they relate
to the ethical codes, standards of good business practice and local laws
and regulations.

* Conduct inspections of guest rooms and provide feedback to rooms
attendants.

* Conduct regular inspections of the hotel to ensure adherence to
cleanliness and maintenance standards.

* Responsible for maintaining the quality of the product and ensuring
consistency in its delivery and standards.

* Report on a regular basis to the Deputy General Manager on the
performance of the rooms department against operations and human
resources performance.

* Analyse variances and monitor the impact of initiatives and corrective
actions.

* Coordinate department’s activities with other departments to facilitate
increased levels of communication and guest satisfaction.

* Bear ultimate responsibility for monitoring the consumption and order
replacement of guest and cleaning supplies.

* Oversee divisional matters as they relate to federal, state and local
employment and civil right laws.



Requirements

To move into this position you should have

* Minimum of 5 years as a Director of Rooms in a 5 star international
property.

* A confident leader with a proven track record in strategic-thinking,
creative outlook towards operations and generating revenues.

* Confident in compiling Standards of Performance and setting up Rooms
Division systems.

* Good understanding of yield management and revenue enhancement
techniques.

* Hotel School Diploma as a minimum.

* Focus on financial success of the Rooms Division by ensuring proper
budgeting,forecasting revenue maximization and expense control
procedures.

* High focus on team: training, succession planning, performance
appraisals and disciplinary procedures.

* Give guidance toward improvement and make necessary adjustments for
consistency proactively driving strategies to effect product
enhancements and operating efficiencies- achieving optimum financial
returns, whilst ensuring highest levels of associate and guest
satisfaction.

* Demonstrate track record in promoting a team

* Communicate the goals and objectives of the company and motivate
associates to achieve those goals.

* Possess a working knowledge of Hotel Laundry Operations

* Prior Marriott / Starwood experience favorable