Spa Receptionist (Arabic Speaker)

Location
Dubai (Emirate) (AE)
Salary
Salary, Benefits
Posted
12 Jan 2017
Closes
09 Feb 2017
Ref
TABD - Spa Receptionist
Sector
Hotel
Job Level
Non-Management

The Address Boulevard Dubai is a destination where cool meets warmth, and style meets sophistication. This vibrant five-star flagship hotel redefines luxury, hospitality and business travel.

Are you a talented Spa Receptionist? Do you have the required experience? Are you looking for an exciting and challenging career within an innovative and genuinely caring atmosphere? Are you a person who has passion and desire to delight, who dares to be different, who is always 100% and believes in “Yes we can”?

Then, be part of our team and discover the power of belonging, we are looking for people just like

Job Description

Quality

  • To ensure high standards of cleanliness in the department.
  • To ensure the retail displays are clean, attractive and well stocked at all times
  • To assist the Spa Manager in the smooth running of the daily operations of the Spa

Customer

  • To always provide customers with an enjoyable and memorable experience
  • Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the property.
  • To provide a courteous, efficient and professional service at all times.
  • To have a thorough knowledge of all well-being services and departments as well as other applicable services offered by the resort.
  • To ensure maximum room and therapist occupancy at all times.
  • To notify the Spa Manager immediately of any guest complaints
  • To be fully aware of current and future services offered by the resort and to make suggestions for improvement, expansion or creation of new services.
  • To remain up to date with local and international trends in the beauty, health and leisure services through internet, magazines and other applicable media.

Profit

  • To actively up sell all the appropriate Spa services to the guests.
  • To ensure that the departmental operation budget is strictly adhered to maximising revenues and minimising expenses.
  • To achieve daily & monthly sales targets set by the Spa Manager.
  • To prepare daily & monthly revenue reports as requested by the Spa Manager
  • To confidently recommend and up sell additional treatments to guests.  To try to rebook them where ever possible.

People

  • To keep excellent relationships with team, peers, and all other colleagues of the hotel.
  • To attend and actively participate in training sessions
  • To ensure punctuality, excellent grooming and hygiene.
  • To attend daily operations briefing with direct reports/supervisors.
  • To keep courteous, professional relationships with suppliers, colleagues from competition, and from other Hilton properties.
  • To organise and coordinate the appropriate treatment bookings and therapy rooms for each Therapist. 
  • To ensure the towel displays are well stocked in the rooms and the rest room
  • To ensure the shower rooms are clean and well stocked with shampoo, conditioner & shower gel
  • To attend to all malfunctioning equipment and follow up
  • To write job requisitions for maintenance issues       
  • To update the communications book on daily events if any
  • To write store requisitions for administrative implements and water.  To ensure beverages are always well stocked and fresh for the guests
  • To assist in monthly stock counting and inventory controls
  • Ensure a high level of product knowledge of the resort, other outlets and the local area
  • To be completely knowledgable about all the retail products and available Spa services
  • To study, evaluate operations and procedures and suggest improvements to the Manager
  • To assist in providing departmental orientation to newly recruited team members.
  • requested by the Spa Manager
  • To have a complete understanding of and adhere to the resort’s employees rules and regulations.
  • To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health     and safety.

Operations

  • Keep work area clean and neat at all times.
  • Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor.
  • To ensure that a high standard of service is maintained throughout the Spa.
  • Assist in the operations of all spa departments as required:
    • Front Desk
    • Spa Retail Area
    • Relaxation Area
    • Preparation Room
    • Sales and Marketing
    • Spa Suite
    • Report dysfunctional equipment to Spa Operations Supervisor.
  • To maintain inventory of supplies for the operations of the spa reception
  • Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
  • Must have good telephone skills and follow standard telephone etiquette.
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Assistant Manager/Director of Spa.
  • To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times.
  • Processes incoming and outgoing packages, i.e., FedEx, UPS, etc.
  • Oversees incoming and outgoing guest and spa colleague business-related emails.
  • To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
  • Ensure that the reception area is tidy, clean and stocked at all times.
  • Print confirmation letters and pull files for the next business day.
  • To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
  • To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the clients needs are of first importance.
  • To assist in the smooth flow of the guests journey throughout the day.
  • Must be a team player and assist all spa and hotel colleagues where necessary. To perform opening and closing duties.
  • To have a thorough understanding of Spa Software, all treatments offered in the spa and all retail products.
  • Prepare gift certificates and make pre-payment arrangements
  • To attend daily line-ups, weekly and monthly spa meetings.
  • To perform all daily assigned Spa Concierge Tasks.