Guest Services Assistant, Telephones - Burj Al Arab
Full job details
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding.
Burj Al Arab Jumeirah, the world's tallest all-suite hotel sets new standards in luxury and service. Designed to resemble the billowing sail of an Arabian dhow, the hotel soars to a height of 321 metres, dominating the Dubai coastline. Regarded as one of the world's true architectural landmarks, Burj Al Arab epitomises outstanding personalised service and is dedicated to surpassing guest expectations by providing the ultimate Arabian hospitality experience.About the role
Answer calls as the first priority, internal and external in a speedy, courteous, warm, and friendly tone of voice. Handle all calls, request, complaints and inquiries on Service One efficiently and professionally.
- Previous work experience in a customer service industry.
- Basic knowledge of use of Ms Office Applications
- Good command of English (spoken & written)
- 1 year previous experience in a Switchboard or Call Canter environment of any customer service provider or whose main role was to handle guests on the telephone in a service industry.