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Guest Services Assistant, Telephones - Burj Al Arab

UAE - Dubai, United Arab Emirates

Full job details

Burj Al Arab
UAE - Dubai, United Arab Emirates
Job Type
Front Office, Rooms Division Manager
Job Level
About Jumeirah and the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding.

Burj Al Arab Jumeirah, the world's tallest all-suite hotel sets new standards in luxury and service. Designed to resemble the billowing sail of an Arabian dhow, the hotel soars to a height of 321 metres, dominating the Dubai coastline. Regarded as one of the world's true architectural landmarks, Burj Al Arab epitomises outstanding personalised service and is dedicated to surpassing guest expectations by providing the ultimate Arabian hospitality experience.

About the role


Answer calls as the first priority, internal and external in a speedy, courteous, warm, and friendly tone of voice.  Handle all calls, request, complaints and inquiries on Service One efficiently and professionally.

Main duties:

  • Checks suites which have requested for INCOGNITO status that it is maintained and Do Not Disturb (DND) requests are programmed and recorded on the DND sheet FO/FTC/0798 Issue 1.
  • Does all necessary filing in the department and ensure proper record keeping.
  • Constantly updates the white boards and notice boards with useful information for the benefit of all. 
  • Records all international calls (sheet FO/FTC/0584) and faxes (FO/FTC/0601) made on #35 extensions and Operator extensions.  This record and related departments to be cross charged to be forwarded to the Finance Executive on the first day of the month. 
  • Checks the E-mail for important messages and respond promptly. 
  • Checks all the equipment in the department such as PCs and all software to ensure that all is in perfect working conditions. 
  • Records all Wake Up Calls (WUC) on the master sheet as requested by the guests and makes sure that such requests are offered timely. 
  • Carries out any other duties and responsibilities as assigned by the management.

    About you


    • Previous work experience in a customer service industry.


    • Basic knowledge of use of Ms Office Applications
    • Good command of English (spoken & written)


    • 1 year previous experience in a Switchboard or Call Canter environment of any customer service provider or whose main role was to handle guests on the telephone in a service industry.
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