Telephone Supervisor

Oman - Muscat
11 Jan 2017
08 Feb 2017
Job Type
Front Office
Job Level
Telephone Supervisor   -   ( 1700001M ) Description  

Welcome to our World


Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues and owners while achieving exceptional growth.


We have an Ambition to operate 100 preferred hotels by year 2020.


Job Location


The Grand Millennium Hotel Muscat is the flagship of the Grand Millennium Brand. The Hotel Sharia Compliant with seven (7) F&B outlets, spa and recreation. It is located next to the Muscat Grand Mall.


Key Responsibilities


  • Ensure strong product knowledge of hotel services and facilities and to ensure that this is relayed to all employees under your supervision.
  • Ensure telephone standards are adhered to as laid out in the telephone and company SOP.
  • Ensure that all phone lines are answered within 3 rings and in the correct manner.
  • Ensure the highest standard in customer service and etiquette.
  • Have full knowledge and understanding of each department heads position and role and to educate all employees under your supervision of whom all members of staff are within the hotel.
  • Have a complete operational knowledge of the hotel, including geographical layout, services provided and security.
  • Be knowledgeable about daily functions and activity in the hotel in order to deal effectively with guest queries.
  • Deal with guest inquiries in an efficient, accurate and courteous manner.
  • Maintain a strict control of all phone lines ensuring payment methods are in place before activating lines.
  • Maintain a log of all wake up calls received and ensure that these are carried out promptly and in the correct manner as laid out in the telephone SOP.
  • Maintain all paymaster accounts that are attached to automatic phone lines to ensure that a thorough log is kept of all phone lines that are opened and closed and that the correct charges appear on itemised billing system.




* Minimum two years experience in a similar role

* Must have Five (5) Star Hotel background

* GCC experience desirable

  Primary Location :   OM-MA-Muscat Job :   Front Office Organization :   Grand Millennium Muscat Schedule :   Regular Shift :   Standard Employee Status :   Team Leader Job Type :   Full-time Job Level :   Rotating Job Posting :   Jan 8, 2017, 3:30:07 PM