Floor Supervisor

Oman - Muscat
11 Jan 2017
08 Feb 2017
Job Level
Floor Supervisor   -   ( 17000021 ) Description   Welcome to Our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues and owners while achieving exceptional growth. 
We have an Ambition to operate 100 preferred hotels by year 2020.
Job Location
The Grand Millennium Hotel Muscat is the flagship of the Grand Millennium Brand. The Hotel is Sharia Compliant with seven (7) F&B outlets, spa and recreation and a total of 328 rooms and apartments. It is located next to the Muscat Grand Mall.
Key Job Responsibilities

·          Maintain a friendly, neat and pleasant image at all times.

·          Provide courteous service to guest and respond promptly and tactfully to guests enquires, complaints and requests.

·          Work in close co-ordination with the Assistant Executive Housekeeper in training and orientating floor staff.

·          Inspect rooms on the assigned floors, corridors and service areas to ensure that all assigned areas are up to the required standard.

·          Report the status of rooms to the front office and check on discrepancies with the front office.

·          Follow up on maintenance with the engineering department and see if it is done.

·          Handle Lost & Found items and immediately hand in any valuable items found to the Executive Housekeeper or the Assistant Executive Housekeeper.

·          Keep mini-bar controlled by controlling par stock level on floor, making requisitions for replenishment weekly, replenishing room attendant’s par stock daily and following up on any discrepancies.

·          Control and issue stock and take inventory to safeguard against pilferage and shortage.

·          Be in charge of room attendants’ attire to ensure that room attendants are well groomed and have neatly arranged shoes and badges on.

·          Examine carefully the activities on the floor and report irregularities to the Executive Housekeeper.

·          Ensure that special cleaning program schedules are carried out within the time limited and performance is up to the required standard.

·          Assist new room attendants in their work

He/She must be:   Proficient in English and Arabic is an asset Minimum one (1) year experience in a supervisory capacity in a Hotel                 Housekeeping Environment Proven training skills   Primary Location :   OM-MA-Muscat Job :   Housekeeping Organization :   Grand Millennium Muscat Schedule :   Regular Shift :   Standard Employee Status :   Team Leader Job Type :   Full-time Job Level :   Rotating Job Posting :   Jan 10, 2017, 3:00:16 PM