Crowne_TopBanner

Physio Therapist - Crowne Plaza Holiday Inn , Kuwait, Al Thuraya City

Kuwait City

Full job details

Recruiter
Crowne Plaza Hotels & Resorts - Middle East & Africa
Posted
11/01/2017
Ref
KUW001458
Location
Kuwait City
Job Type
Leisure, Leisure Staff
Sector
Hotel
Job Level
Non-Management
 
Job Overview:

Have a comprehensive knowledge of various
physical therapy modalities, spa product lines, possess a common understanding
of other body treatments and be eager to train in all spas’ treatments
offerings. Should possess outstanding communication skills and be able to learn
the product and service awareness essential to efficiently give wellness
solutions to meet the needs of guests.



At Crowne
Plaza
®, we want our guests to feel able to do their
best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step
Ahead and:

·          Create confidence – by being an expert at what you
do; by acting and looking the part and adapting your style to match your
guests’ pace in all you do.

·          Encourage success – by supporting and respecting
your guests and their goals; by recognizing them and making them feel valued
and important; and offering thoughtful choices to help them feel restored and
balanced.

·          Make
it happen
– by being perceptive to your guests’ needs; by
taking ownership for getting things done and working seamlessly with others to
help guests be successful.


Duties and responsibilities:

Key Responsibilities:

  • Provide consistent professional
    treatments compliant with spa protocols and accepted documentation
    practices.

  • Handle guests’ queries and concerns
    efficiently and politely.

  • Uphold the standards of hygiene and
    sterilization as directed by law and the spa’s policies and procedures.

  • Provide exact, suitable and instant
    responses to all requests by guests.

  • Possess the aptitude to work with no
    direct supervision.

  • Maintain a constructive attitude and
    add toward a quality work environment.

  • Regularly present at, take part in and
    support training and staff meetings for the spa.

  • Help in all areas of spa operation as
    requested by organization.

  • Perform prep work, correctly clean and
    restock room as necessary.

  • Communicate to administration any and
    all occurrences involving staff or guests in the spa that need
    concentration.
  • Actively support the spa, treatments,
    services and retail, in addition to programs, promotions and/or discounts
    obtainable.

  • Converse to management any and all occurrences connecting staff or
    guests in the spa that require notice.
  • Efficiently inform and teach guests
    concerning specific wellness concerns.

  • Be available and willing to adjust
    his/her work schedule according to the needs of the spa.
  • Properly care for tools and use proper
    amounts of manufactured goods to assist with cost controls.

    Required
    Skills:



    §  Outstanding communication and listening
    skills, in addition to basic computer knowledge



    §  Team player



    §  Have an enthusiasm and possess superb
    customer service skills



    §  Take pleasure in working with people and
    have a welcoming and outgoing personality



     Health,
    Safety and Security



    §  Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety



    §  Familiarize yourself with emergency and
    evacuation procedures



    §  Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager



     Qualifications and requirements:


    §  Previous hotel experience is an advantage

    §  Relevant College / University graduate –
    relevant to the job

    §  Require a Team player

    §  To be able to understand & communicate
    in English

    §  To
    be responsible with the tasks assigned/dedicated to complete the tasks assigned
    within the given time (time management).




    Job Overview:

    Have a comprehensive knowledge of various physical therapy modalities, spa product lines, possess a common understanding of other body treatments and be eager to train in all spas’ treatments offerings. Should possess outstanding communication skills and be able to learn the product and service awareness essential to efficiently give wellness solutions to meet the needs of guests. 

    At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and:

    ·          Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. 

    ·          Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.

    ·          Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.


    Duties and responsibilities:

    Key Responsibilities:

  • Provide consistent professional treatments compliant with spa protocols and accepted documentation practices.
  • Handle guests’ queries and concerns efficiently and politely.
  • Uphold the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures.
  • Provide exact, suitable and instant responses to all requests by guests.
  • Possess the aptitude to work with no direct supervision.
  • Maintain a constructive attitude and add toward a quality work environment.
  • Regularly present at, take part in and support training and staff meetings for the spa.
  • Help in all areas of spa operation as requested by organization.
  • Perform prep work, correctly clean and restock room as necessary.
  • Communicate to administration any and all occurrences involving staff or guests in the spa that need concentration.
  • Actively support the spa, treatments, services and retail, in addition to programs, promotions and/or discounts obtainable.
  • Converse to management any and all occurrences connecting staff or guests in the spa that require notice.
  • Efficiently inform and teach guests concerning specific wellness concerns.
  • Be available and willing to adjust his/her work schedule according to the needs of the spa.
  • Properly care for tools and use proper amounts of manufactured goods to assist with cost controls.

    Required Skills:

    §  Outstanding communication and listening skills, in addition to basic computer knowledge

    §  Team player

    §  Have an enthusiasm and possess superb customer service skills

    §  Take pleasure in working with people and have a welcoming and outgoing personality

     Health, Safety and Security

    §  Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

    §  Familiarize yourself with emergency and evacuation procedures

    §  Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

     Qualifications and requirements:


    §  Previous hotel experience is an advantage

    §  Relevant College / University graduate – relevant to the job

    §  Require a Team player

    §  To be able to understand & communicate in English

    §  To be responsible with the tasks assigned/dedicated to complete the tasks assigned within the given time (time management).





    ' ' ' '