-Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
-Reports directly to the Director of Sales & Marketing /ADOS/Sales Manager
-Prospecting new accounts for Novotel & Ibis Gate A and follow the sales process through to convert into ‘producing’ accounts.
-Ensure that all accounts are properly updated in Opera. Maintain up-to-date activity and rate information for each account. Action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
-To support: Sales Co-coordinator in carrying out his / her roles effectively (i.e. by ensuring there are enough sales kits available for the week)
-Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service. Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
-Rates sheets must be accurate at all times. Communicate any obstacles to completing action plans to ADOS/DOSM.
-To arrange and manage familiarization / educational trips in line with business needs.
-Respond within 24 hours to any Group/banqueting requests, checking space/rates in Opera and communicating to Inspired Meeting Manager for further follow up.
-Fully aware of ACCOR and brands programs
-Fully aware of the ACOR values
-Gather market & customer information and provide feed back on buying trends, negotiate terms of an agreement and close sales deal
-Should perform other duties assigned by superior(s).
-Visit potential customer for new business
-Maintain and develop relationship with existing customers in person & via telephone calls
Level of Education
A level Areas of study Hospitality Management Professional experiences
1 to 2 years Languages essential
English (Primary tongue) Essential and optional requirements
• Diploma or degree in hospitality, or sales
• Preferably has 1 or 2 years' experience in a customer service or telephone contact position
• Knowledge of reservation and distribution tools
• Knowledge of the hospitality sector
• Computer literate: desktop applications and internet
• Fluent in the national language, good working knowledge of English
• A third language would be a plus
• Guest oriented and service minded
• Good listening and analytical skills, attentive
• Commercial know-how
• Diplomacy and self control