Guest Relation Officer

Location
Oman - Muscat
Posted
10 Jan 2017
Closes
07 Feb 2017
Ref
1700001J
Sector
Hotel
Job Level
Non-Management
Guest Relation Officer   -   ( 1700001J ) Description  

Welcome to our World

 

 Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.

 

We have an Ambition to operate 100 preferred hotels by year 2020.

 

Job Location

 

The Grand Millennium Hotel Muscat is the flagship of the Grand Millennium Brand. The Hotel is Sharia Compliant with seven (7) F&B outlets, spa and recreation and a total of 328 rooms and apartments. It is located next to the Muscat Grand Mall.

 

Key Job Responsibilities

 

  • Attend to all guests who approach the Front Desk immediately, cordially, and with a smile and greeting to the guests.
  • Attend/assist to hotel guests in the procedures of registering, inquires, key handling, messages and all related matters.
  • Register guests promptly providing all necessary information to ensure guest's comfort. 
  • Update guest information in to the computer immediately and accurately.
  • Escort guest to their villa and explain features inside the villa.
  • Take room reservations effectively, efficiently and obtain all details as laid out on the reservation form, up selling at every opportunity.
  • Ensure that V.I.P Special Request rooms are blocked, and that all keys are in order.
  • Keep updated of the company's Marketing Programs.
  • Be fully conversant with all hotel activities, facilities and layout.
  • Extend a personal service to the guests and assist them in all their requirements, inquires and needs.
  • Handle guest mail, take telephone messages and ensure that all telexes, mail and telephone messages are distributed promptly.
  • Handle packages and periodically send unclaimed mail back to the sender.
  • Ensure an up-to-date extensive selection of booklets, guides, maps and brochures for guests at all times.
  • Always recommend in-house restaurants, facilities.

 

 

  Qualifications  

 

* Minimum one (1) year in a similar role

* GCC experience desirable

 

  Primary Location :   OM-MA-Muscat Job :   Front Office Organization :   Grand Millennium Muscat Schedule :   Regular Shift :   Standard Job Type :   Full-time   Rotating Job Posting :   Jan 8, 2017, 3:08:09 PM