Club Lounge Supervisor
Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.
The Grand Millennium Hotel Muscat is the flagship of the Grand Millennium Brand. The Hotel is Sharia Compliant with seven (7) F&B outlets, spa and recreation and a total of 328 rooms and apartments. It is located next to the Muscat Grand Mall.
Key Job Responsibilities
- Interact and co-operate with hotel guests as appropriate.
- Interact and co-operate with other employees of the Millennium Hotel.
- Responsible for external service operators to ensure all guests’ needs are covered.
- Enhance personal recognition and prompt attention to guests from their arrival through to their departure.
- Exceed all guest expectations ensuring follow-up and prioritise guest requests.
- Have full knowledge of VIP requirements and standards including all Millennium club lounge procedures and room benefits and specifications for Millennium club guests and VIP guests.
- Ensure that guest history and profiles are updated on a regular basis.
- Review all arrivals thoroughly a week out and on a daily basis to ensure all regular and VIP guests are recognised.
- Ensure correct set up and procedures are adhered to in the Millennium club lounges providing the ultimate in service standards as per Millennium Club SOP.
- Escort VIP’s and club guests to their allocated rooms.
- Promptly attend to guest’s needs, queries and requests.
- Promote the hotel facilities and services whenever possible.
- Ensure the highest quality in food standards in accordance with Millennium club SOP adhering to all food hygiene standards.
- Handle guest complaints immediately and follow up on all action thoroughly liaising with FOM and Duty Managers at all times.
- Promote Millennium & Copthorne hotels world-wide whenever possible.
* Minimum two (2) years experience as a Senior Guest Service Agent
* Must have Five (5) Star Hotel Background
* GCC experience desirablePrimary Location : OM-MA-Muscat Job : Front Office Organization : Grand Millennium Muscat Schedule : Regular Shift : Standard Employee Status : Team Leader Job Type : Full-time Job Level : Rotating Job Posting : Jan 8, 2017, 2:57:12 PM