Villa Master

10 Jan 2017
07 Feb 2017
Job Level
Villa Master Department: Front of House/Front Office Property: Constance Lemuria Region: Seychelles Employment Type: Permanent Description


The Villa Master is responsible for consistent delivery of the highest standards of the products and service. He is also responsible to promote a professional and a positive image to all our guests’ and contribute to Constance Lemuria Seychelles’s targets by ensuring all work is carried out in an organized and efficient manner, in line with the appropriate organization procedures and legal requirements.


Responsibilities and duties for this position shall include but not be limited to the following areas and activities. At Management discretion, direction may be given for tasks outside the scope of the work described.

  • Coordinate with Villa Manager regarding guest history if any.

  • Ensure that particulars or special request are followed up.

  • Prepare (Mise En Place) arrival beverage – champagne in ice bucket fruit bowls as per hotel/villas standards.

  • Ensure that Villa is ready set up with guest preferences and amenities half an hour prior to guest arrival time.

  • If the guests have children, ensure that the Kids club Manager is there to welcome them.

  • Preparation of welcome registration card and welcoming letter

  • Coordinate & Organise transfer from the welcome pavillon to the villas with Concierge

  • Welcome guest upon arrival according to LQA/Lemuria standard.

  • Check in guest directly into the villa as per standard welcoming procedure

  • Coordinate guest day to day activities with other departments

  • Coordinate with F&B outlet regarding breakfast, lunch, dinner and BBQ

  • Follow up with guest request

  • Note down all habits and hobbies of the guest for guest history card

  • Propose excursion trips and make necessary arrangements

  • Final check of ticket reconfirmation (To be carried out 72 hours prior to departure)

  • Collect from Front Office a copy of the bill for the guest to double-check his consumption & eventually to finalise payment.

  • Coordinate & organise transfer from Villa to welcome pavillon or helipad with Concierge.

  • To finalize the guest bill and ease procedures for the payment formalities.

  • Responsible for Packing up of luggage upon guest request

  • Preparation of a gift upon departure as per hotel standard.

  • Responsible to accompany the guest to welcome pavilion or helipad.

  • Collect departure letter from Villa Manager and deliver to guest.

  • Any other duties assigned by the management.