Villa/bottling plant supervsior

10 Jan 2017
07 Feb 2017
Job Level
Villa/bottling plant supervsior Department: Housekeeping Property: Constance Ephelia Region: Seychelles Employment Type: Fixed Term Contract Description
  • Ensure that standards of excellence in customer service are maintained and regularly updated.
  • Deal with all guests’ queries and complaints swiftly and efficiently.
  • Liaise promptly with housekeeping Manager garding any room discrepancies and rooms ready for re-letting.
  • Be responsible for checking that staff has satisfactorily completed work assigned to them by completing their worksheet before going off duty.  
  • Submit a hand-over report to the evening Housekeeping daily before going off duty.
  • Participate in and carry out various housekeeping inventories.
  • Pay special attention to any additional cleaning and maintenance.
  • Be responsible for all keys in their possession.
  • Hand over and report lost property.
  • Attend and provide input in the Housekeeping meetings, act on any special instruction and pass on any relevant information.
  • Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
  • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.
  • Ensure all equipment is cleaned, well maintained and in proper functional order.
  • Ensure that all TMS under your possession undergo the food handler text as per the schedule from hygiene Manager
  • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
  • Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
  • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
  • Monitor the progress of new and existing staff to keep the training housekeeping Manager informed, in order to recommend training or additional training.
  • Report any disciplinary and grievance matters to the housekeeping Manager.
  • Attend the HACCP audit meeting as per the schedule and report and follow up to housekeeping Manager
  • Ensure and maintain that Health and Safety practices are followed at all times.
  • Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.
  • Report anything that may be considered a Health & Safety hazard.
  • Report all accidents, however minor.
  • Report anything or anyone suspicious to the Duty Manager or Night manager immediately, during evening or nightshift.
  • Assist with the evacuation of staff and guests to respective Fire Zones in case of fire or bomb alert.