Guest Services Executive
Translated from Arabic, Meydan means ‘a meeting place’. Meydan Hotels, through its collection of luxury hotels & resorts, provides its guests and customers with a myriad of unique and iconic places to meet. Whether it is a meeting of minds at a board meeting or a meeting of hearts at a wedding reception, Meydan Hotels has unrivalled venues that make its properties the place to meet. Meydan Hotels not only personifies warm, authentic yet modern Arabian hospitality; it also represents luxury, elegance, space, style, action and serenity.
With its home in Meydan City, a prestigious new business, sporting and lifestyle destination in Dubai, Meydan Hotels is ideally situated at the epicentre of one of the world’s most exhilarating destinations. Its portfolio currently includes The Meydan Hotel and Bab Al Shams Desert Resort and Spa in Dubai.
About the Role:
As a Guest Services Executive you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
•Offer consistently professional, friendly, warm and engaging service
•Give a warm welcome and check in guests taking into account the established SOPs.
•Check out of departing guest in accordance with the established standards
•Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
•Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
•Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation.
•Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
•Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.
Education and Experience
You should ideally have a degree in hospitality with previous experiences in the Front Office Department. Excellent written and verbal English communication skills and knowledge in an additional language is a plus. Computer literate and previous experiences with Opera are an advantage.