Guest Relations Manager (78245)
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
The hotel comprises 214 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
Responsible for all Golden Circle and VIP guests. Assist guests to ensure that they receive utmost care during their stay. Coordinates with all concerned departments to fulfill guest needs.Drives all activities aiming to provide comfortable and enjoyable stay through implementing company standards and programs designed to enhance customer loyalty. Provides supervision and training to staff based on company culture. Ensures up selling of rooms and reviews future reservations/occupancy to maximize rooms yield.
- 1 years experience as Guest Service manager in a 5* hotel
- Fluency in other languages (Arabic,French,German) is required in addition to Engish language
- Strong leadership,training and interpersonal skills
- Excellent working knowledge in Microsoft Office and Fidelio system
- University degree or diploma in hotel management