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Front Office Manager - (Arabic Speaker)

United Arab Emirates - Dubai

Full job details

Recruiter
Raffles Dubai
Posted
09/01/2017
Ref
RDB01300
Location
United Arab Emirates - Dubai
Job Type
Front Office, Front Office Agent
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Front Office Manager - (Arabic Speaker) Primary Location :   United Arab Emirates-Dubai-Raffles Dubai Employee Status :   Regular    

About Raffles Dubai:   Not only close to Dubai’s best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.   Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do     About Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises twelve luxurious properties, from secluded resorts to city hotels in key locations around the world.  

If you are looking for a dynamic environment for growth, please join us as:

 

Front Office Manager

 

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following: 


• To consistently provide thoughtful, caring and sincere service
• To lead and manage all aspects of the Front Office department and ensure all service standards are followed
• To maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• To handle Guest concerns and react quickly, logging and notifying proper areas
• To conduct regularly scheduled departmental meeting
• To manage the departmental budget
• To balance operational, administrative and Colleague needs
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies 
• Other duties as assigned

 

 

Qualifications:

• Previous leadership experience required
• Previous PMS experience required
• Computer literate in Microsoft Window applications an asset
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 
• Frequent standing, walking and sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Day Job Travel :   No Closing Date :   Ongoing Job Number:   RDB01300