Youth Program Manager

09 Jan 2017
06 Feb 2017
Job Type
Cruise Ships
Job Level


At Norwegian Cruise Line, we know our future success depends on our ability to attract and retain the very best talent. We are seeking individuals that are passionate about hospitality and being their personal best. We are a dedicated, passionate team, all driven by the spirit of determination and innovation and as you learn more about our company, we think you will agree that there is no better time than now to become a member of the Norwegian Cruise Line family.



Norwegian Cruise Line is the innovator in cruise travel with a 50-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility to design their ideal cruise vacation. Norwegian operates a total of 14 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named “World’s Leading Large Ship Cruise Line" for the fourth consecutive year by the World Travel Awards. In the summer of 2017, we will launch our 15th ship, Norwegian Joy, sailing exclusively in China;




The Youth Program Manager is under the direction of the Cruise Director and Assistant Cruise Director, the Youth Program Supervisor is responsible for the supervision of all youth and teen programs/counselors as it relates to the Passenger Programs and Entertainment Department.

  • Be accessible and approachable to assist guests with requests/problems within the scope of the position
  • Handle guest concerns, complaints, and questions regarding the Youth Programs
  • Maintain adaptability and flexibility with different team members/management
  • Know related Safety and Environmental Protection Policy and SEMS, and carry out the policies and procedures appropriate for the position
  • Know USPH requirements and procedures
  • Maintains Youth Program annual budget and budget records between $35,000 - $45,000
  • Maintenance of Youth Program necessity items to include: Bracelets, Registration Forms per age group, Tracking Forms, Activity Booklets, Coloring T-Shirts, and Retail items
  • Conducts duties in a manner which supports the overall team effort, and which avoids disruption of one’s work and the work of others
  • Provides clear procedures, instructions, and expectations for Youth Program Staff
  • Provides fair judgment, clear of personal opinion when scheduling and handling staff requests such as time off in a specific port and late night rotations
  • Must have a good working knowledge of all Norwegian Cruise Line’s Youth Program policies and procedures
  • Reviews and advises staff on all age group programs/staff game plans for next day programs
  • Schedules, implements and (hosts where specified) Family Programming Activities
  • Must be organized with storage, maintenance and inventory of all equipment, supplies, gifts and prizes for the Youth/Teen Programs
  • Primary leader for boat drill
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position



  • Minimum of three years’ experience in the recreation/hospitality field or similar industry of working with large group children/teens ages 2-17 is required. Must have specific expertise in the field of recreational programming, administration, budgeting, staff management/evaluations, and inventory control.
  • Intermediate verbal and writing skills in at least one other language such as German, Spanish, French or Italian is preferred.
  • Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
  • Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Outlook) is required.
  • Unique hobbies are a plus: to include but are not limited to: Juggling, Theater, Gymnastics, Sports, Dance, Singing.
  • One year experience communicating via microphone, using/programming DJ and light/sound equipment is preferred; public speaking and public entertainment experience is preferred.



  • Bachelor’s Degree or foreign equivalent in a course of study related or relevant to childcare is required.
  • Current and active CPR/First Aid Certifications from a recognized educational institution are required.



  • While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell.  All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds.  This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • All team members must be physically able to participate in emergency life saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats. 
  • Work within different temperature changes—indoors to outdoors.
  • Able to pass basic safety course.
  • This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.



If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started.


Norwegian Cruise Line Holdings Ltd. is a diversified cruise operator of leading global cruise lines spanning market segments from contemporary to luxury under the brands Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises®.





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It is Norwegian Cruise Line's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.