Guest Relations Officer – Russian Speaking (Female Only)

Location
Dubai (Emirate) (AE)
Posted
09 Jan 2017
Closes
06 Feb 2017
Sector
Hotel
Job Level
Non-Management

Guest Relations Officer - Russian Speaking (Female only) 

  • Meet and greet guests upon their arrival at the hotel.
  • Interact with guests and provide a welcoming atmosphere.
  • Coordinate and supervise activities for guests.
  • Attend to guests' queries, needs and other special requests.
  • Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems.
  • Promote the facilities and services offered by the Resort.
  • Cooperate and coordinate with the other Resort departments to provide an efficient service.
  • Accompany guests within the Resort to arrive at the desired place.
  • Provide general information and directions.
  • Advise and assist guests on leisure activities, places to visit and travel arrangements.
  • Be especially attentive to repeat guests and other VIP guests.
  • Bid farewell to guests at the end of their stay.
  • Professional Qualifications

    Diploma in Hotel Operations or Higher National Diploma in Hospitality Management

    Experience

  • At least 2-3 years of experience as a Guest Relation Officer in a 4/5 Star Hotel.