Housekeeping Room Attendant

Dubai (Emirate) (AE)
09 Jan 2017
06 Feb 2017
Job Level

1.         Specific Duties and Responsibilities:

  • Responsible for cleaning all guest rooms assigned in his/her section as well as all other services and circulation areas to the highest standard of cleanliness and hygiene.
  • Attends and is attentive to any training offered.
  • Offers all possible assistance and high quality service to guests.
  • Cleans bathrooms and bedrooms in correct order and according to the correct procedures as taught by trainers, maintaining the room arrangement specifications for guest supplies precisely.
  • Executes weekly room cleaning program accordingly.
  • Utilizes Rooms Attendant reports, providing Floor Supervisor with all information such as :
  • Maintenance deficiencies, any lost or damage of hotel property
  • Suspicious behavior of guests, accurate change of room status.
  • Reports Lost & Found property to Housekeeping Office without any delays.
  • Keeps basket, pantries and service areas neat and adequate supplied for the next day.
  • Ensures accurate inventories whenever required.
  • Cleans late check out - make ups Temp. OOO rooms according to the correct procedures , maintaining the room arrangement specifications for guest and replenishing guest   supplies   accurately
  • Does turn down service for all guest rooms in assigned area according to procedures utilizing the Room 
  • Attendant turndown report.
  • Ensures the floor pantry has enough extra pillows, blankets and bed pad.
  • Does special corridor cleaning assignment during the evening shift.
  • Checks floors corridors for litter, cleans standing ashtrays during the course of the evening.
  • Keeps fire staircases, service areas and fire exits obstruction free.
  • Responsible for the guest lift area being kept clean, mirrors spotless and ashtrays emptied.
  • Maintains all Housekeeping equipment clean in good working condition, reports any damage immediately.
  • Controls guest supplies and cleaning supplies according to procedures.
  • Assists on other floors and sections when requested.
  • Is flexible to work different shifts and assumes other duties assigned by the Floor Supervisor from time to time.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
  • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
  • To ensure that all potential and real hazards are reported and rectified immediately.
  • To understand and strictly adhere to the Hotel’s Employee rules & regulations.
  • To report for duty punctually wearing the correct uniform and name tag at all times.
  • Performs any other duties as assigned to him/her by management.

2.         General Responsibilities

  • To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
  • To generally promote and ensure good inter-departmental relations.
  • To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

3          Occasional Responsibilities

  • To report any equipment failures/problems to the Maintenance Department.
  • To pass on any maintenance requests to the Maintenance Department.
  • To participate in any Training/Developments schemes as recommended by senior management.
  • To assist the Duty Manager in any task outlined/detailed by him/her.
  • To comply with any reasonable request made by management to the best of your ability.

4          Legal Responsibilities

  • To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.