Middle East > United Arab Emirates

Full job details

Nassima Royal Hotel Dubai
Middle East > United Arab Emirates
Job Type
Front Office, Concierge
Job Level

Job Description


Nassima Royal Hotel Dubai is the ideal destination for business and leisure luxury hospitality. Built to inspire modernity, style and luxury, this five-star hotel, stands elegantly on a 51 storey slick glass tower on the prominent Sheikh Zayed Road, in the heart of cosmopolitan Dubai.

Bellman will perform the following tasks to the highest standards:

1.Attend review of daily Event Sheet with Bell Captain.
2.Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
3.Ensure that the front entrance and Bell Desk are manned continuously, and driveways and entrance areas are clean, safe and free of traffic at all times.
4.Retrieve guest items from cars, busses, vans and carts using safe handling techniques. Navigate bell cart through public areas and guest rom corridors.
5.Require physical stamina to stand, carry and walk continuously for duration of shift.
6.Ensure that all luggage are retrieved and loaded/unloaded to/from correct vehicle with guest. Always re-confirm that correct number of luggage are loaded/unloaded before allowing the vehicle to move.
7.Ensure that luggage are tagged, delivered/picked-up promptly to/from correct rooms.
8.Escort guests to rooms or outlets. When escorting to rooms, point out emergency escape routes before entering guestroom. 
9.Keep public areas and luggage room clean and organized at all times. Maintain all equipment in good working order.
10.Record all guest requests on Guest Call Sheet and follow up promptly.
11.Take and deliver accurate and timely guest messages. Deliver mail, small packages and facsimile for customers as requested.
12.Respond to queries positively. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest’s satisfaction, obtain assistance from Bell Captain or manager.
13.Take endorsement from previous shift and follow up on any outstanding matters.
14.Be familiar with all hotel services, offers and facilities and their operating hours.

Job Requirements:
•Similar experience needed in a 5 star luxury hotel chain
•High School Graduate or Diploma in Hospitality Management or any Front Office Training Certification
•Can  work well under pressure in a fast paced environment
•Enjoy working with a multi-cultural team and hotel guests
•Excellent Guest Relation Skills
•Attention to Detail
•Good Listener
•Customer Focus
•Excellent command of English language, both spoken and written
•Multiple language ability is considered as additional advantage

Your benefits will include:
You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Effective Communication
Supervising People
Understanding Differences
Managing the Operations
Customer Focus
Drive for Results
Your benefits will include:
A competitive tax free starting salary and expatriates benefits. As an employee you will be entitled to Nassima employee benefits.
We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Nassima Royal.