Front Office Shift Leader

Location
Oman - Muscat
Posted
06 Jan 2017
Closes
03 Feb 2017
Ref
1700000U
Sector
Hotel
Job Level
Management
Front Office Shift Leader   -   ( 1700000U ) Description  

Welcome to our World

 

Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues and owners while achieving exceptional growth.

 

We have an Ambition to operate 100 preferred hotels by year 2020.

 

Job Location

 

Grand Millennium Hotel - Muscat is a 5 star property and is the flagship of the Grand Millennium Brand under the Millennium & Copthorne Group - Middle East and Africa. The Hotel caters to the luxury division of Oman having 328 rooms, five (5) F&B outlets, six (6) Spa Treatment rooms. The hotel is centrally located within Muscat and is the first of its kind under the Millennium & Copthorne Group.

 

Key Job Responsibilities

 

The position of Front Office Shift Leader is in charge of the colleagues that directly assists hotel guests. He/She is responsible for the smooth operation of check-ins and check-outs, guest services, guest satisfaction and rectifying any issues that may arise.

 

- Responsible for ensuring guest satisfaction

- Ensure accurate billing services, swift and efficient registration services and encourage a pleasant and professional atmosphere.

- Responsible for all aspects of recording such as the work schedule for the colleagues, cash accounting for the front desk and paying vendors.

- Act as the Front Office Manager/ Asst Front Office Manager when the manager is not in the office

 

- Ensure that all Receptionists appear for duty at the time specified on the departmental rota in the full company uniform correctly attired including name badge.

 

 

  Qualifications  

Welcome to our World

 

Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues and owners while achieving exceptional growth.

 

We have an Ambition to operate 100 preferred hotels by year 2020.

 

Job Location

 

Grand Millennium Hotel - Muscat is a 5 star property and is the flagship of the Grand Millennium Brand under the Millennium & Copthorne Group - Middle East and Africa. The Hotel caters to the luxury division of Oman having 328 rooms, five (5) F&B outlets, six (6) Spa Treatment rooms. The hotel is centrally located within Muscat and is the first of its kind under the Millennium & Copthorne Group.

 

Key Job Responsibilities

 

The position of Front Office Shift Leader is in charge of the colleagues that directly assists hotel guests. He/She is responsible for the smooth operation of check-ins and check-outs, guest services, guest satisfaction and rectifying any issues that may arise.

 

- Responsible for ensuring guest satisfaction

- Ensure accurate billing services, swift and efficient registration services and encourage a pleasant and professional atmosphere.

- Responsible for all aspects of recording such as the work schedule for the colleagues, cash accounting for the front desk and paying vendors.

- Act as the Front Office Manager/ Asst Front Office Manager when the manager is not in the office.

- Ensure that all Receptionists appear for duty at the time specified on the departmental rota in the full company uniform correctly attired including name badge.

 

 

  Primary Location :   OM-MA-Muscat Job :   Front Office Organization :   Grand Millennium Muscat Schedule :   Regular Shift :   Standard Employee Status :   Team Leader Job Type :   Full-time Job Level :   Rotating Travel :   No Job Posting :   Jan 5, 2017, 7:14:26 PM