Meeting & Events Secretary

United Arab Emirates (AE)
05 Jan 2017
02 Feb 2017
Job Level
  1. To list all banquet inquiries, replying emails, handle telephone enquiries and walk in guests.
  2. To reply all guest enquiries in timely manner using the standard templates.
  3. To sell meeting rooms for meetings, conferences, seminars and private functions in line with meetings and events strategy sheet.
  4. To check availability in opera and do blockings for the up coming events.
  5. To keep a trace for the cut off dates and update the banquet booking status in the system.
  6. To distribute all banquet events orders on time and maintain delivery records.
  7. To assist guests with all secretarial services like internet, photocopying, printings, scanning, fax, binding etc for in house and banquet guests.
  8. To update the meeting signage for next day events accurately and on time.
  9. To update all the events one day before in the police report without any failure.
  10. To provide guest all information about the hotel facilities and major happenings of the city.
  11. To be responsible of all cashiering transactions in regard to meeting and business centre.
  12. To be pleasant and anticipate guest needs.
  13. To take inventory of banquet / business centre office items and make requisition to keep the par level maintained.
  14. To maintain the cleanliness of the banquet / business centre at all times.
  15. To ensure business centre operating hours are followed according to business levels.
  16. To prepare weekly function and revenue forecasts for department heads and other reports as requested by the F&B Manager or Meetings & Events Manager.
  17. To prepare all business reports such as forecast lost business.
  18. To be fluent on opera, Microsoft office and micros.
  19. To maintain the filing system.
  20. To attend meetings and trainings as assigned by the M&E Manager.
  21. To conduct show rounds of venues in the absence of M&E Manager
  22. To take meeting minutes for all internal F&B meetings.
  23. To adhere with the defined hotel policies.